5+ years of progressive People/HRBP experience, ideally with a mix of generalist and business partnership roles.
3+ years as an HR Business Partner or similar role directly supporting managers and employees.
Experience coaching managers on performance, feedback, and employee relations.
Strong judgment to navigate when to escalate issues or act independently.
Excellent communication and relationship-building skills, especially in sensitive situations.
Practical, solutions-oriented mindset focused on outcomes rather than unnecessary processes.
Comfortable in a fast-paced environment with evolving priorities.
Responsibilities
Serve as the primary People partner for designated teams, understanding their goals and challenges.
Coach managers on performance management, team dynamics, and employee engagement.
Help diagnose People challenges and guide managers in effective actions.
Build trusted relationships with employees and leaders for People-related support.
Identify and address themes to enhance team effectiveness.
Collaborate on talent planning, organizational changes, and succession planning.
Support performance cycles and help identify high performers and retention risks.
Benefits
Opportunity to expand your role as the company scales.
Hands-on involvement in various People initiatives and operational priorities.
Work closely with a lean People team, gaining diverse experience across the employee lifecycle.
Full Job Description
About the Role
We're looking for an HR Business Partner to help build high-performing teams and great managers as Order.co enters its next stage of growth.
This is a hands-on role for someone who loves the partnership side of People work but also understands the operational foundation that makes a great employee experience possible.
You'll partner directly with leaders and managers across the business on performance, employee relations, talent development, team effectiveness, and day-to-day people challenges. You'll help managers become better leaders, identify issues before they become problems, and translate business needs into thoughtful People solutions.
You'll report to the SVP of People and have the opportunity to expand your scope as Order.co continues to scale.
What You'll Do
Partner With & Coach Managers
Serve as the day-to-day People partner for designated teams across Order.co, building a deep understanding of their goals, talent, and organizational challenges.
Coach managers on feedback, performance, development, communication, team dynamics, and employee engagement.
Help managers diagnose People challenges, think through their options, and take effective action rather than simply providing an HR answer.
Build trusted relationships with employees and leaders and serve as a thoughtful, accessible resource for People-related questions and challenges.
Identify themes across the teams you support and proactively surface opportunities to improve manager and team effectiveness.
Support Talent & Organizational Effectiveness
Partner with the SVP of People and business leaders on talent planning, organizational changes, role clarity, succession, and workforce planning.
Support performance and development cycles, talent reviews, and calibration processes.
Help leaders identify high performers, development opportunities, retention risks, and capability gaps.
Support organizational changes from planning through communication and implementation.
Translate company-wide People programs into effective execution within the teams you support.
Own Employee Relations & Performance Support
Coach managers through performance concerns, feedback, development plans, difficult conversations, and employee exits.
Manage employee relations matters with sound judgment, empathy, consistency, and appropriate documentation.
Conduct investigations and partner with the SVP of People and Legal on more complex or higher-risk situations.
Help ensure our policies and People practices are applied consistently while recognizing that good HR requires judgment in addition to strong process.
Roll up your sleeves
We're a lean People team, so no job is too small!
Partner closely with our Director of People Operations across the employee lifecycle, including onboarding, offboarding, leaves, benefits, employee changes, and HRIS workflows.
Build fluency in our People systems and processes and provide operational coverage if/when needed.
Help maintain accurate documentation, employee records, and People processes.
Identify opportunities to simplify, document, automate, and improve recurring People workflows.
Pitch in across People initiatives and operational priorities as the needs of the business evolve.
What You Bring
5+ years of progressive People/HRBP experience, ideally combining People generalist experience with dedicated business partnership.
3+ years of experience as an HR Business Partner, People Partner, HR Generalist, or similar role directly supporting managers and employees.
Experience coaching managers through performance, feedback, development, employee relations, and other day-to-day leadership challenges.
Strong judgment and the ability to recognize when you can independently move something forward and when a situation warrants escalation or additional partnership.
Excellent communication and relationship-building skills, including comfort navigating difficult or sensitive conversations.
A practical, solutions-oriented approach to People - you care about getting to the right outcome vs. adding process for the sake of process.
Comfort working in a fast-moving environment where priorities evolve and roles aren't narrowly defined.
Curiosity about the business and a desire to understand how People decisions contribute to company performance.
We'd Be Especially Excited If You
Have worked at a growing company where People team members wear multiple hats.
Have supported a mix of functions such as Engineering, Product, Sales, Customer Success, and Operations.
Have experience with Rippling or similar modern HRIS platforms.
Want to continue developing as an HRBP and take on increasingly complex leadership, talent, and organizational work over time.
What Success Looks Like
WITHIN YOUR FIRST YEAR
Managers view you as a trusted partner and increasingly come to you early when navigating People and team challenges.
The teams you support receive consistent, high-quality People partnership without relying on the SVP of People for every decision.
Managers are more capable of handling feedback, performance, and employee challenges effectively.
Performance and employee relations issues are identified earlier and managed with greater consistency.
You've developed the judgment and organizational context to take on increasingly complex HRBP work as Order.co grows.
About Order
Order is a guided B2B marketplace with a mission to simplify buying for businesses. Order makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save time and money on what they need to grow.
Founded in 2016 and headquartered in New York City, Order oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and High Level Health. Order has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn.
See growth from a new perspective, when everything is in Order.
