Organization:

HR Service Delivery

Job Summary:

Collaborates with leaders and employees to hire, motivate, reward and retain quality staff under minimal guidance. Supports and guides strategic planning and organizational development transitions. Facilitates the Human Resources (HR) needs around hiring, management, training, compensation, and benefits aligned with best practices and organizational consistency. Serves as a resource for managers in maintaining a positive and rewarding work experience for employees. Builds consultative relationships with areas supported, demonstrating the value of HR as a consistent knowledgeable, trusted, go-to resource.

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The ideal candidate is a strategic HR professional who can effectively navigate complex employee and business situations while building strong partnerships across the organization.

Strategic Partnership & Business Acumen

• Demonstrated ability to understand business operations and align people strategies with organizational goals and priorities.
• Proven experience serving as a trusted advisor to leaders, providing insights and recommendations that support both workforce effectiveness and business outcomes.
• Ability to balance employee experience, business needs, organizational priorities, and risk when developing solutions.

Judgment, Problem Solving & Decision Making

• Strong critical thinking skills with the ability to assess complex situations, identify risks and opportunities, and recommend practical solutions.
• Demonstrated sound judgment in navigating situations where policies, precedent, business needs, and employee concerns may not offer clear-cut answers.
• Solutions-oriented approach with the ability to present options, implications, and actionable recommendations.

Employee Relations & HR Expertise

• Strong foundation in employee relations, including experience independently managing complex workplace issues, investigations, performance concerns, and conflict resolution.
• Ability to recognize when legal, compliance, labor relations, or other specialized expertise should be engaged.
• Knowledge of HR policies, practices, employment laws, and risk mitigation strategies.

Influence, Communication & Relationship Building

• Exceptional interpersonal and communication skills with the ability to effectively engage and influence stakeholders at all levels.
• Demonstrated credibility and professional presence when consulting with leaders and employees.
• Ability to build trusted relationships while maintaining objectivity and sound HR judgment.
• Skilled at facilitating difficult conversations and respectfully challenging leaders when necessary.

Adaptability & Organizational Agility

• Comfortable operating in ambiguous environments where direction may evolve and solutions are not always clearly defined.
• Demonstrated resilience, flexibility, and adaptability in responding to changing priorities, organizational structures, and business needs.
• Strong organizational awareness and ability to navigate complex stakeholder relationships to move work forward effectively.

Collaboration & Teamwork

• Collaborative, low-ego team player who shares information, supports colleagues, and values collective success.
• Ability to partner effectively with colleagues across HR Centers of Excellence and business functions to deliver integrated solutions.

Data-Driven & Operational Excellence

• Experience using workforce data, trends, and analytics to identify issues, provide insights, and influence decision-making.
• Strong organizational and project management skills with the ability to manage multiple priorities, document work appropriately, and deliver results with minimal oversight.
• Demonstrated ownership, accountability, and follow-through in managing assigned client groups and strategic initiatives.

Key Success Characteristics

Successful candidates will demonstrate:

• Strategic mindset with experience providing recommendations and influencing senior leaders
• Demonstrated professional maturity, executive presence, and discretion
• Ability to navigate ambiguity and exercise sound judgment in complex situations.
• Proven leader coaching and consultation skills and influencing senior leaders
• Strong HR background with experience managing complex employee relations and workforce challenges
• Accountability and ownership
• Adaptable and flexible in a fast-paced, changing environment
• Organizational savvy
• Strong relationship-building and stakeholder management abilities
• Experience analyzing data and translating insights into actionable recommendations
• Operational discipline and reliability

KEY RESPONSIBILITIES

• Partners with leaders on coaching and counseling employees throughout the employment cycle.
• Gathers and analyzes work group data analysis for leaders and provides recommendations for improvement.
• Provides guidance and interprets polices for leaders and employees on best practices in HR and balances organizational and work group priorities.
• Works with leadership to interpret policies, applies procedures, and offers services in response to identified trends and patterns while maintaining organizational perspective and consistency.
• Partners with leaders to provide coaching in employee relations, grievances and conflicts with managers and employees. Acts as point of contact for all assigned areas and assist in the development, recommendation and implementation of human resources strategies that align with the organizational goals.
• Partners with customers and HR colleagues to understand business strategy and address HR needs and issues.
• Partners with HR colleagues to share HR practices, tools and information.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

• Investigating (Intermediate): The act of conducting an inquiry into unfamiliar or questionable activities and research of inquiring into something thoroughly and systematically, knowledge and experience of the procedures and practices of accomplishing a specific investigation.
• Employee Relations Knowledge (Advanced): Knowledge of Employee Relations that can deal with a wide variety of employee needs and concerns, such as employee communications, policies and procedures, morale, employee participation in management decisions, conflict and grievance resolution, unions and Employee Relations.
• HR Compliance (Advanced): Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally.
• Human Resources (Advanced): Knowledge of various components of human resources which may include human resources management, the recruitment process, skills development and tracking, benefits administration, training, compensation, organizational development, and compliance with associated government regulations.
• Analytical Skills (Intermediate): The process of identifying, evaluating, interpreting and organizing data. It includes sorting through data to identify patterns and establish relationships for decision making.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities :

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

5 years

Education:

Bachelor's

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.