Full Job Description
HPC/AI Hardware Technical Deployment- Senior Technology Consultant (TCP4)
This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.
Job Description:
Tasks and responsibilities include, but are not limited to:
• Lead installation and deployment activities for small, medium, and large-scale high-performance computing systems in customer locations throughout North America.
• Coordinate deployment planning and execution activities with project teams, technical leads, and customer stakeholders.
• Serve as a technical resource for deployment teams during rack/stack, cabling, validation, and system acceptance activities.
• Responsible for rack/stack, connecting and cabling systems according to point-to-point cabling maps and SCHD specifications.
• Power up, validate, and run health checks on hardware, troubleshooting and driving resolution of issues to minimize deployment delays.
• Participate in system acceptance and lead hardware issue resolution efforts during deployment activities.
• Responsible for ordering, returning, and managing parts while onsite and following all parts handling policies and procedures.
• Analyze, troubleshoot, and resolve complex issues involving HPE Enterprise systems, servers, storage, networking, and supporting infrastructure.
• Act as an escalation point for deployment and operational issues.
• Mentor and provide technical guidance to less experienced team members.
• Assist with onboarding and training activities for new team members.
• Contribute to process improvement initiatives and recommend best practices.
• Provide detailed documentation of tasks, activities, lessons learned, and technical procedures.
Skills and Requirements:
• Must be a US Citizen.
• Advanced understanding of Data Center IT Operations environments.
• Strong understanding of servers, storage, networking, and HPC infrastructure.
• Able to independently perform all deployment and support tasks with minimal supervision.
• Demonstrated ability to troubleshoot and resolve complex hardware and infrastructure issues.
• Strong organizational and project coordination skills.
• Ability to provide technical mentorship and knowledge transfer.
• Ability to lift 50 lbs.
• Ability to stand on ladders.
• Ability to stand for long periods of time.
• Ability to operate manual and power hand tools.
• Linux, Virtualization and Windows Server experience a plus.
• US Federal Clearance is a plus.
Education & Experience:
• 6 - 10 years of technical experience and an Associate's Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience.
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
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Job:
Services
Job Level:
TCP_04
"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
- United States of America: Annual Salary USD 109,000 - 251,000 in Tennessee
The listed salary range reflects base salary. Variable incentives may also be offered."
Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html