Minimum 5 years of General Manager experience in the hotel industry
Experience with IHG preferred
Background in managing extended stay properties
Strong leadership and strategic planning skills
Proven ability to enhance guest satisfaction
Responsibilities
Oversee daily staff management and supervision
Act as a brand ambassador, promoting hotel values
Collaborate closely with hotel owner and Head Office
Engage with guests and clients to ensure satisfaction
Develop and review annual revenue budgets monthly
Lead the hotel management team to achieve performance targets
Balance profitability with guest satisfaction metrics
Benefits
Opportunity to lead a well-established hotel brand
Engagement with a supportive hotel ownership
Chance to shape guest experience and operational excellence
Access to professional development and training programs
Dynamic work environment in the hospitality sector
Full Job Description
About the Job
The candidate should have a minimum of 5 years of General Manager experience in the hotel industry. It would be beneficial if the candidate has IHG experience and managed an extended stay property.
The areas of responsibility will involve all aspects of operations at the hotel:
Day-to-day staff management and supervision.
The General Manager should be an ambassador for the brand and hotel, providing leadership and strategic planning to all departments in support of our service culture, ensure efficient operations of the hotel and guest satisfaction.
Work very closely with the hotel owner and Head Office.
Experience dealing with guests and clients.
To provide revenue budget on a yearly basis and to be reviewed monthly.
Responsible for managing the hotel's management team and overall hotel target to deliver an excellent "guest experience".
The General Manager would also be required to manage between profitability and guest satisfaction measures.
