3-5 years of leadership experience in hospitality or business management
Strong ability to multi-task and prioritize effectively
Proficient in analyzing complex information to improve practices
Decisive with general policies for guidance
Excellent communication skills for negotiation and influence
Strong written skills for reports and policies
Responsibilities
Oversee daily hotel operations and strategic direction
Foster a cooperative team environment and guide employee development
Ensure exceptional guest experiences through training and accountability
Conduct regular inspections of facilities and implement corrective actions
Manage financial operations, including payroll and expense analysis
Develop and implement marketing strategies to promote hotel services
Maintain vendor relationships for optimal purchasing and supply levels
Benefits
Opportunity to lead a dynamic team in a vibrant hospitality environment
Engagement with the local community as a corporate citizen
Support for professional development and growth
Access to a collaborative and transparent workplace culture
Involvement in strategic decision-making and operational excellence
Full Job Description
General Manager - All Inn Hotel
Position Overview
The General Manager (GM) of All Inn is responsible for overseeing the daily hotel operations of the property as well as providing insight and feedback on strategic direction. The GM must be able to guide employees to work as a well-functioning team. Must be a team player and an effective leader, able to set examples and foster a climate of cooperation and efficiency. Plans and supervises the activities of the team to ensure the smooth and profitable running of business. Achieves high guest, employee, home base and owner satisfaction and quality service, while also achieving the hotel's financial goals.
The GM is responsible for demonstrating excellent leadership that inspires others to succeed and promotes an open door of communication. Partners with the Imprint Hospitality team in the development of the hotel's budget, marketing plan, and objectives. Ultimately, the GM's goal is to enhance customer loyalty and strengthen the reputation of All Inn and Imprint Hospitality through operations at a high level and create valuable returns for investors.
Duties and Responsibilities:
Manage the People Resources efforts to attract, retain and motivate the employees; hire, train, schedule, develop, empower, coach and counsel, conduct performance, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
Create an environment where guests are a priority and experience a positive and memorable visit. Ensure all team members are trained and held accountable for exceptional customer service.
Regular personal inspection of guest rooms, public areas, back of house, banquet function set-ups. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance, and operating departments. Guest Service Through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees. Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.
Manage all customer feedback online and in person with responses that are appropriate. Ensure root cause of problems are vetted and remedied.
Supervise work at all levels to ensure efficiency, completion and quality standards (front office, room attendants, laundry attendants, maintenance employees, etc.)
Manage payroll and expenses, analyze and interpret financial information and monitor sales, room inventory, market inventory, and profits.
Monthly forecasting of operating staff and cost expenditures. Business planning in line with forecasted sales and costs including guidance to the team.
Monthly review of financial statements in order to correct problems, assure spending is in line, and to plan for future business. Review and approve all expenses in "other expense" categories in all departments. Regularly review all major expenses to ensure that monies are wisely expended.
Evaluate market mix and take action in order to best position the hotel for increased business. Involvement in sales solicitation of key accounts
Audit time punches daily, approve staff timecards, generate pay period summary report and send to finance
Daily Entries of finances and accounting (AR-AP) and send to the finance manager
Audit cash drawers and safes at each property
Audit petty cash make entries into each property petty cash spreadsheets and submit to finance for reimbursement
Recording, making bank deposits and match them to the day end close reports
Partner with leadership to develop and implement an intuitive and efficient marketing strategy to promote the hotel's services
Control and make updates daily to the OTA inventory of both properties within Stay N Touch and match availability on extranets
Mange retail ncluding purchasing, display, inventory control and sales management.
Manage vendor relationships to ensure value purchasing and appropriate supply levels.
Oversee maintenance and capital programs, staff, equipment and preventative maintenance.
Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations, and ensure quality service and customer satisfaction.
Inspect facilities regularly and enforce strict compliance with health and safety standards.
Execute and promote an accident and safety prevention program to minimize liabilities and related expenses.
Submit operations reports weekly and monthly to memorialize the week's events and notable activities.
Assist as necessary with special projects and coverage of shifts.
Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs.
Immediately remedy any unsafe conditions.
Other Responsibilities:
Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
