Knowledge of Excel, Word, PowerPoint, and general Microsoft Office applications
Experience with financial statements, accounting, P&L reports, and budgeting
Parking management experience preferred but not required
Driver's license required, minimum of 2 years
Ability to be flexible in schedule to meet operational needs
Responsibilities
Lead, direct, and develop a team of employees at the parking location
Manage payroll processing and ensure compliance with wage and hour regulations
Execute plans for opening newly assigned locations
Develop client relationships and ensure business retention
Prepare financial and operational reports regularly
Communicate with local police and emergency management regarding operations
Organize event operations within LAZ Parking
Benefits
Employee-focused servant leadership culture
Opportunities for professional development and growth
Supportive work environment with a focus on team collaboration
Flexibility in schedule to accommodate operational needs
Potential for involvement in labor contract management
Full Job Description
The Details:
Position: Hospitality Manager
Salary Range: $85,000 - $100,000
Location: Costa Mesa, CA
Schedule: Full-time
Requirements: Driver's license is required, minimum of 2 years
The Spirit of the Position:
The Hospitality Manager oversees the operations of a commercial facility, under the direction of the Operations Manager to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Facility Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location.
Principal Job Duties:
Lead, direct, and develop team of employees at parking location.
Manage, plan, schedule, train and direct the activities of on-site employees.
Identifying high potential employees to support the organization's continued growth.
Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
Responsible for executing plan for the opening of newly assigned locations.
Responsible for financial management of assigned locations ensuring adherence to budget and revenue enhancements.
Oversee the transition of newly assigned locations from acceptance of contract through opening of location ensuring client satisfaction.
Responsible for developing client relationships and business retention.
Organize and narrate parking management skills for Assistant Managers and Team Leaders.
Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
Assist the region with the operations preparation for potential new locations including rate surveys, ticket pulls, etc.
Daily, Weekly, Monthly, and Annual financial and operational reports as required.
Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
Managing, planning, scheduling, training, and directing the activities of Assistant Managers and Team Leaders which may require compliance with the Collective Bargaining Agreements.
Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location(s).
Participate in labor contract management if applicable to assigned location(s).
Communicate with local police department and emergency management teams regarding operations.
Organize and manage the oversight of event operations within LAZ Parking.
Assist with the monitoring, review, and analysis of the market rate structures.
Implementation and completion of other projects, programs, and initiatives that may arise from assigned location(s).
Additional related duties as assigned.
Education:
Bachelor's Degree or equivalent work experience.
Experience:
5+ year in a Management role.
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
Parking management experience is preferred but not required.
Experience working with financial statement/accounting, P&L reports and budgeting.
Ability to be flexible in schedule in order to meet operational needs. This may require occasionally working outside of regularly scheduled hours.
Skills:
Ability to seek improvement and create an environment of idea sharing and creative problem solving.
Strong customer service skills and abilities.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
Ability to encourage open expression of ideas and opinions.
Excellent teambuilding and interpersonal skills.
Ability to work independently and multi-task.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures, and standard business practices.
Demonstrates a sense of urgency and timeliness.
Physical Demands:
Willingness to work in the elements - heat, wind, snow, rain, etc.
Ability to lift, push and pull at least 50 pounds.
Ability to stand, walk and run for extended periods of time.
Ability bend, stoop, squat and lift frequently throughout a shift.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Exempt; non tipped
About Laz Parking Ltd, Llc
LAZ Parking is a parking management company headquartered in Hartford, Connecticut. The company was founded in 1981 by three childhood friends and has since grown to become one of the largest parking companies in the United States. LAZ Parking operates over 1.1 million parking spaces in 35 states and 400 cities. The company provides parking management services for a variety of clients, including airports, universities, hospitals, and municipalities. LAZ Parking employs over 17,000 people and had annual revenues of $1.2 billion in 2019. The company is committed to sustainability and has implemented a number of green initiatives, including the use of electric vehicles and the installation of solar panels at some of its parking facilities.
