5+ years of leadership experience in high-volume, full-service restaurants or equivalent education/experience
Strong expertise in financial performance management, including labor and food costs
Proficient in Microsoft Excel, Inventory Management systems, and Micros Point of Sale
Demonstrated ability to make strategic decisions and collaborate across leadership levels
Legal authorization to work in the application country
Flexibility to work weekends, holidays, and variable shifts
Responsibilities
Lead and develop Team Members with a focus on coaching and professional growth
Define strategic direction for recruitment, hiring, and onboarding of dining team
Cultivate a service-driven culture to enhance guest experiences
Ensure operational excellence by maintaining quality and safety standards
Act as a brand ambassador, fostering connections with guests and Team Members
Drive financial performance through goal setting and revenue strategies
Collaborate with Culinary and Gallery Leadership to enhance RH Hospitality's success
Benefits
Commitment to promoting pay equity
Opportunities for professional growth and development
Dynamic and fast-paced work environment
Collaborative culture with cross-functional teams
Focus on creating unforgettable experiences for Team Members and guests
Full Job Description
RH is seeking an experienced and visionary Hospitality Leader to cultivate service and operational excellence in our restaurants, fostering an environment that embodies the highest standards of hospitality. In this role, you will develop talent, refine systems and create unforgettable experiences for our Team Members and guests. The ideal candidate is a strategic, passionate leader who thrives in a fast-paced, dynamic setting and is committed to elevating both people and performance. As a key leader within the business, you will collaborate cross-functionally to enhance the overall success of RH Hospitality.
YOUR RESPONSIBILITIES
Lead and develop Team Members and Leaders with a people-first mindset by providing ongoing coaching, structured training and in-the-moment guidance to uphold RH's dining room service standards and support professional growth
Define and guide the strategic direction of the dining team by overseeing recruitment, hiring and onboarding to build a high-performing team aligned with RH's vision and service standards
Cultivate a service-driven culture by driving the strategic direction of dining room operations, ensuring a seamless and elevated guest experience
Own and optimize operational excellence by upholding quality and safety standards, ensuring compliance with regulations, and proactively addressing opportunities for improvement
Serve as a brand ambassador and resource for guests, Leaders and Team Members, fostering meaningful connections and a hospitality experience that is both personal and immersive
Drive financial performance by setting labor and sales goals, analyzing financial reporting and implementing strategies to maximize revenue and profitability
Collaborate cross-functionally with Culinary and Gallery Leadership - both on property and across the global organization - to amplify the success of RH Hospitality
OUR REQUIREMENTS
5+ years of leadership experience in a high-volume, full-service restaurant or an equivalent combination of education and experience
Expertise in leading financial performance, including labor and food costs, inventory controls, and strategic resource planning
Proficiency in Microsoft Excel, Inventory Management systems, Micros Point of Sale (or equivalent), and email communication
Proven ability to work autonomously, making strategic decisions, and collaborating across all levels of leadership
Candidates must have legal authorization to work in the country in which they are applying at the time of application
Flexibility to work weekends, holidays, and variable shifts as needed
PHYSICAL REQUIREMENTS
Frequently moving and lifting items up to 50 lbs using appropriate techniques and equipment
Work standing and walking for extended periods of time
At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.
About RH
RH (formerly Restoration Hardware) is a luxury home furnishings retailer that offers furniture, lighting, textiles, bathware, decor, and outdoor products. The company operates through its retail galleries, source books, and websites. RH's products are designed to appeal to affluent consumers who are interested in high-end, modern home decor. The company has been expanding its product offerings and store footprint in recent years, and has also launched a hospitality business that includes restaurants and boutique hotels.
