Bachelor's degree in business, health science, or related field preferred.
Five years of direct office management experience, including two years in a supervisory role.
Strong customer service skills with a courteous and efficient approach.
Proficient in Microsoft Office and organization-specific software.
Excellent oral and written communication skills.
Ability to manage time effectively and maintain organization.
Flexibility to work weekends and holidays as needed.
Responsibilities
Supervise all hospital support staff and maintain labor goals.
Hire, train, and orient new clinic staff.
Conduct performance reviews and provide constructive feedback.
Manage daily operations and ensure compliance with administrative responsibilities.
Monitor budgets and oversee inventory management.
Assist in resolving client issues and maintain strong relationships with pet owners.
Collaborate with leadership to review financial performance and achieve operational goals.
Benefits
Medical, dental, and vision insurance.
Paid parental leave for birth, adoption, or foster care.
401(k) plan with discretionary contributions.
Discounts for team members' pets.
Emotional wellbeing support, including access to the Calm app and 24/7 EAP.
Continuing education stipends and career development resources.
Grant Circle relief fund for team members in personal hardship.
Full Job Description
Position Overview
Join our team as a Hospital Manager who works daily to develop an efficient and effective hospital support team by fostering an environment of trust, teamwork, and accountability. The Hospital Manager partners with the Veterinarian to provide an efficient and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and excellent customer service.
Pico Rivera Animal Hospital located in Pico Rivera, CA is a well-established, full-service veterinary hospital that has been serving the community since 1984. The practice provides comprehensive care for dogs and cats, including wellness and preventive care, surgery, dentistry, diagnostics, emergency services, and alternative therapies, all while emphasizing compassionate, personalized care. With a collaborative team, advanced medical technology, and a strong commitment to client education, the hospital is dedicated to delivering exceptional patient care and building lasting relationships with pet owners. Why Join Us:
Opportunity to lead a well-established, full-service hospital with more than 40 years of community trust, a diverse medical offering, advanced diagnostic capabilities, and a steady client base.
Ability to make a meaningful operational impact by leading a collaborative team focused on exceptional patient care, client service, and continuous growth within a modern, high-volume practice that values accessibility and innovation.
Key Responsibilities
Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
Hires and trains office and technical clinic support staff; responsible for new hire paperwork.
Orients and trains new clinic staff to the hospital and duties.
Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discussions with the Regional Manager weekly.
Conducts timely performance appraisals.
Documents and reports accidents; files appropriate reports.
Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
Manages schedules for technical and administrative staff coordinates the DVM.
Monitors Workforce Management for missed punches and management of overtime hours daily.
Administers the daily operations.
Works with the PetVet Care Centers support team to ensure compliance with all administrative responsibilities.
Monitors budgets, purchases equipment and supplies, and oversees the maintenance of the facility.
Responsible for submitting contract veterinarian invoices, submitting all local vendor invoices, ensuring invoice accuracy, and obtaining w9's from local vendors.
Assists in resolving issues with pet owners where appropriate.
Reviews revenue, labor, and employee issues with the PetVet leadership on a weekly conference call; achieve goals set in each area.
Responsible for all local accounting functions; ensure daily financial information is accurate.
Oversees the management of the inventory and ensures proper documentation and systems are in place.
May establish and oversee billing practices; reviews and maintains the accuracy of billing and oversees charge capturing.
May be responsible for contracts or negotiations with insurance providers.
Maintain compliance of current licensure and the display of the same. Maintaining updated licenses for DVMs.
Performs other duties and responsibilities as assigned by the Manager.
Qualifications (Required)
Applicants must be 18 years of age or older to be considered for this position.
Bachelor's degree in business, health science or related field strongly preferred.
At a minimum, five years of direct office management experience, including at least two years of supervisory experience is required.
May consider an equivalent combination of education, certification, training, and/or experience.
Ability to provide customer service in a courteous, prompt, and efficient manner.
Computer proficiency in using Microsoft Office products (Word, Outlook, and Excel) and applicable organization-specific software.
Establish and maintain productive and cooperative working relationships.
Active time management and organizational skills to complete work promptly.
Excellent communications skills both orally and in writing.
Must be flexible with scheduling and able to work some weekends and holidays.
Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
Depending on the functional area of assignment, tasks may involve extended periods at a keyboard or workstation and/or extended periods standing and/or walking.
May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
Other duties and responsibilities as assigned by management.
Preferred Skills (Nice to Have)
Certified Veterinary Practice Manager (CVPM) or Master of Healthcare Administration (MHA) is preferred.
Analytical skills: strong ability to analyze information quickly and efficiently as it relates to the hospital's finances.
Strategic planning: the ability for financial forecasting, marketing plans, and long-term plans for the growth of the practice.
Leadership: ability to effectively manage and direct hospital staff towards a common goal.
Decision-making skills: possess the ability to make good decisions, solve problems, and decide on essential matters.
Communications: demonstrate the ability to communicate, orally, and in writing, effectively to convey necessary information to hospital staff.
Resourcefulness and adaptability: the ability to take the initiative and get things done as well as the ability to adapt to changes or new information.
Compliance: ability to understand and manage important compliance regulations and requirements of the hospital.
Planning and prioritizing: must be able to organize work efficiently, set priorities, and establish plans and timetables for achieving goals.
What We Offer
We care deeply about supporting our team members - professionally and personally. Benefits include:
Medical, dental, and vision insurance
Paid Parental Leave (birth, adoption, foster)
401(k) with discretionary contribution
Team Member Pet Discounts
Emotional wellbeing support - including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle - a relief fund for team members facing personal hardship
Local hospital culture backed by national resources
