Reference # 01187
Posted Thursday, October 22nd, 2026 at 9:28am
Scope Public Applications Accepted
Position Clinical Supervisor
Department Administration
Vacancy Yes
Term Full Time, Temporary
Pay $101,281 to $104,319
ROLE OVERVIEW Reporting to the Patient Care Manager (PCM), the Clinical Supervisor (CS) is a leader who facilitates and mentors the interprofessional team to effectively manage of care delivery, utilization of resources, and support patients to be supported in right place at the right time to receive the right care. The Clinical Supervisor leads and evaluates the efficiency and quality of patient care in the Emergency Department, through the lens of quality improvement project management. The Clinical Supervisor enables the interprofessional team to coordinate and integrate services, encourages ongoing performance improvement, and leads department evaluation and quality improvement efforts to create efficiencies with the department to ensure exceptional care, every time, for every person. In addition, the Clinical Supervisor, in collaboration with the Clinical Nurse Specialist(CNS) and Team Leaders will also act as a coach and mentor for staff to empower critical thinking to assist in challenging circumstances.
Responsibilities:
- Plans, organizes, and leads projects in the department including promoting a culture of professional growth, responsibility, respect and safety; performance recognition; and instilling an appreciation for our Mission, Vision and Values.
- Continuous evaluation and monitoring of Pay for Performance Metrics, including collecting and analyzing data against productivity and quality benchmarks and efficiencies.
- Supports the PCM in managing several key processes including Patient Experience Management and the Awareness to Action (Patient Safety) reports processes. Including trends and identification of opportunities for improvement.
- Support the implementation or the organization's strategic plans and participate in continuous evaluation and monitoring of clinical activities to ensure strategic goals are met.
- Develop and implement policies/guidelines to support best practices in patient pathways and other corporate initiatives across the organization.
- Maintain a high level of clinical competence, participate in professional/program development, clinical training opportunities and staff training, and remain current in the knowledge of and adhere to agency policies and procedures as well as relevant legislation.
- Identify organizational risks and assist the interprofessional team to problem solve and support solutions to mitigate risk.
- Utilize shared governance model to participate, develop, and implement quality improvement initiatives.
- Lead or assist with the integration of client satisfaction initiatives; ensure that all referred client concerns and complaints are satisfactorily addressed and documented in a timely manner.
The successful candidate will demonstrate exceptional leadership and quality improvement project management skills, as well as possess a level of understanding of care across the continuum. In addition, you will demonstrate a high level of professional integrity and accountability and play a key role in system development and assume responsibilities as part of committees and working groups as appropriate.
QUALIFICATIONS/REQUIREMENTS - Baccalaureate degree in Nursing, or a health-related field preferred
- Registration in good standing with a relevant professional college
- Knowledge of relevant legislation and a comprehensive knowledge of Emergency Care and Performance Indicators required.
- Minimum of 5 years of current experience in an emergency department or relatable care setting preferred
- Experience in Emergency Department Patient Flow and Hospital Patient Flow preferred
- Experience in project management
- Experience in Quality Improvement, including certification in Lean Methodologies or willing to obtain a Lean Green Belt within 6 months of hire
PHYSICAL EFFORT AND WORKING CONDITIONS - Ability to work in an active, rapidly changing, stressful environment with multiple demands
- Ability to make decisions and prioritize effectively
- Ability to focus on complex instructions and tasks in an environment with many distractions
- Intense visual concentration required for processing doctor's orders, carrying out medication administration routines and interpreting electronic physiological monitoring equipment
- Physical ability to lift, pull, push, carry, reach and physically support patients with assistance, as required
- Ability to stand for prolonged periods of time with repetitive bending
EMPLOYMENT REQUIREMENTS Successful applicants are required provide a satisfactory vulnerable sector criminal reference check, that was complete less than one year from the date of hire. This requirement must be met within the first sixty (60) days of employment.
Additionally, to the above, successful applicants are also required to complete the Health Care Worker Health review process which includes providing an up-to-date immunization record to ensure compliance with the Ontario Hospital Association Communicable Diseases Surveillance Protocols within the first thirty (30) days of employment. Northumberland Hills Hospital operates a mandatory COVID-19 vaccination policy for all staff.
Northumberland Hills Hospital may choose to conduct parts/all the hiring process virtually. Furthermore, we are a scent-free environment. When attending the hospital kindly refrain from wearing strongly scented fragrances.
We thank all those that express interest in this exciting position; kindly note that due to high volumes of interests, only those selected for an interview will be contacted.
