This position reports to:Service Manager
Your role and responsibilities (Mandatory)As a Senior Field Service Technician, you will be responsible for delivering high-quality technical support and service to our customers. You will perform installations, maintenance, and repairs on equipment, ensuring optimal performance and customer satisfaction.
The work model for the role is: Hybrid {#LI-Hybrid}
This role is contributing to the Automation area, in their Hoisting business line in Utah. Your main stakeholders would be customers from the mining sector.
You will be mainly accountable for:
- Act as the key point of contact for all technical aspects after the system start-up as well as leading the maintenance program for the hoist systems.
- Providing on-site or remote technical support for installation and commissioning of equipment and routine maintenance independently, identifying technical problems and make analysis through remote or on-site activity in different Service categories.
- Conduction hoisting system inspections and audits to ensure proper operation and safety level of the system.
- Consulting with and advising customers on the best service solutions inaccordance with standard processes, procedures and safety guidelines.
- Identifying potential equipment failures and taking corrective actions, troubleshooting complex equipment failures, and making proactive recommendations to avoid the problem in the future.
- Reporting work done in a timely manner and following up when needed.
- Making suggestions for product, quality, and customer service improvements, and discussing them with management.
- Provide hands-on support at customer sites.
Qualifications for the role- Professional background in Electrical, Electronic, Mechanical, Automation or Mining engineering, or alike.
- A minimum of 5 years of experience with industrial systems
- Mine hoist systems knowledge and experience are a definite asset.
- Strong customer focus and the ability to relate well to customer needs.
- Strong interpersonal, leadership, and organizational skills.
- Must be able to work in a multi-disciplined service environment, often under pressure filled scenarios.
- Excellent communication skills including the ability to write reports and speak effectively before customers or employees.
- Valid passport and driver's license.
- Ability to work in Canada, United States and Mexico as required.
- Ability to travel as required (60-70% of the time), including internationally.
- Fluent English is required, while an intermediate (or higher) degree of knowledge of Spanish or French is a plus.
What's in it for youWe empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward
ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time offABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
