As the Senior Community Manager with Hines, you will be responsible for managing the daily operations of an assigned property including managing the team members and daily activities, achieving established budgeted financial and operational goals, and ensuring that the operation of the property complies with Hines’s policies and procedures. Responsibilities include, but are not limited to:
Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset.
Provides input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports
Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased and ensuring validity of certificates of insurance
Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund
Oversees the lease enforcement process by approving prospective resident applications, renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and collects late fees and other charges as allowable and stated in the terms of the lease
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
Ensures the property’s maintenance team members comply with the Hines’s standards with respect to responding and completing resident service requests
Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal
Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed
Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the property and responds quickly and with urgency to client/owner concerns, issues, questions, and requests
Provides leadership to the team by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices
Conducts pricing reviews and implements approved strategy to meet or exceed market and ownership goals
Active involvement in local apartment association(s) ensuring latest local jurisdictional requirements are implemented in a timely fashion
- High school diploma or equivalent from accredited institution; college degree is a plus.
Five or more years’ experience as a residential community/property manager or leadership role in related industry
Experience managing 400+ units, single, or combined sites
Experience with more complex and/or mixed-use properties a plus
Experience with property management software preferred; Entrata experience a plus
Proficiency in Microsoft Office and property management software in order to complete required reports
Strong customer service orientation
Excellent verbal and written communication skills
Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters
Transfer properties and work overtime as business needs deem appropriate
Ability to work a flexible schedule including weekends and holidays
- Compensation: $123,600 - $130,000
