Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Computer Literacy, Information Technology (IT), Peripheral Devices, Troubleshooting

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Help Desk Specialist II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Specialist II you will help ensure today is safe and tomorrow is smarter. The Specialist provides support to end users on a variety of issues; identified, researches, and resolves technical problems. The Specialist will respond to telephone calls, email, and personnel requests for technical support while documenting, tracking, and monitoring the program to ensure a timely resolution.

HOW A HELP DESK SPECIALIST II WILL MAKE AN IMPACT

• Software installation and support of commercial software and related upgrades

• Update solutions database with applicable resolutions

• Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop

• Monitors and enforces all IT policies and procedures

• Assist with setting up new users in IDAM and multiple level security LDAP profiles

• Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware

• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems

WHAT YOU’LL NEED TO SUCCEED:

Experience

• 5+ years of experience in information technology or a related field

• SAP experience required

Education

• Bachelor’s degree in Computer Science, Information Technology OR Associate’s degree in a related area + 2 years’ experience OR equivalent experience preferred

Certification

• IAT Level 2 - within 6 months of hire (Security+CE, CCNA-Security, etc.)

Security Clearance

• TS/SCI with willingness to submit to a CI polygraph

• Eligibility for access to SAP Information

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

#AirForceSAPopportunities

The likely hourly rate for this position is between $78,540.00 - $106,260.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

USA DC Washington

Additional Work Locations: