Position Summary
Our Account Managers carry that
legacy forward by owning and growing a portfolio of enterprise accounts, delivering
measurable business outcomes through consultative selling, confident execution, and lasting
relationships built on trust-with customers and teammates alike.
This role requires strategic thinking, disciplined follow-through, and strong cross-functional
collaboration to expand our full suite of solutions, including projects and managed services.
Key Responsibilities
Account Ownership & Growth
• Own a portfolio of enterprise focus accounts with clear accountability for revenue growth
and account health
• Identify and close opportunities across CEC's full solution set-projects and managed
services
• Expand relationships to drive a balanced revenue mix across all service lines
Consultative Sales Approach
• Understand each customer's business, priorities, and challenges
• Align CEC solutions to real business needs and deliver measurable value
• Earn trusted-advisor status through insight, preparation, and follow-through
Lead with Confidence and Initiative
• Proactively engage new stakeholders and pursue growth opportunities within accounts
• Tackle competitive situations with confidence and persistence
• Maintain momentum and follow through on every commitment
Build Lasting Relationships
• Develop strong, multi-level relationships within customer organizations
• Conduct regular Customer Business Reviews (CBRs) to review performance, reinforce value,
and align on future plans
• Champion the Customer Net Promoter Score (cNPS) program -supporting survey
participation, owning the results, addressing detractor feedback, and driving continuous
improvement in customer satisfaction
• Foster productive internal relationships to ensure successful customer outcomes
cecinfo.com
Account Planning & Execution
• Build and maintain clear, actionable account plans for each focus account
• Review strategies regularly with sales leadership and adjust as needed
• Maintain a healthy pipeline aligned to account goals
Sales Process & CRM Discipline
• Use Salesforce as the system of record for all account and opportunity activity
• Keep data accurate, current, and complete to support forecasting and visibility
• Follow established sales processes for consistency and accountability
Collaboration Across CEC
• Partner with pre-sales, delivery, and leadership teams to develop solutions and close
business
• Align customer expectations with delivery outcomes
• Communicate openly and consistently across all internal stakeholders
Qualifications
Required
• 5+ years managing and growing large, complex B2B or enterprise accounts
• Proven consultative selling skills with a track record of building long-term client relationships
• Confidence engaging stakeholders at all levels, including executive leadership
• Strong organizational skills and sales process discipline
• Experience with Salesforce or similar CRM platforms
Preferred
• Experience supporting healthcare organizations, hospitals, clinics, or health systems is highly preferred.
• Background working in a values-driven, relationship-focused organization
How Success Is Measured
• Revenue growth within assigned accounts
• Solution expansion across projects and managed services
• Pipeline strength and forecast accuracy
• Customer retention, relationship depth, and cNPS scores
• Consistent, accurate use of Salesforce
What Success Looks Like at CEC
• You own your accounts and follow through on every commitment
• You build trust-with customers and teammates-through consistency and integrity
• You approach your work with confidence, curiosity, and a willingness to lean in
• You champion the voice of the customer and act on their feedback
• You bring a clear plan, stay organized, and keep a strong pipeline
• You think long-term-about customers, teammates, and the business
• You contribute to a team culture where people support each other and win together
"Essential duties and responsibilities" describe those functions considered to be essential to the
performance of the job. All requirements may be modified to reasonably
accommodate individuals with disabilities.
