Bachelor's degree in healthcare administration, business administration, or related field preferred.
Over three years of experience in healthcare operations management, ideally in home healthcare or hospice services.
Strong knowledge of healthcare regulations and quality assurance standards.
Excellent leadership, communication, and interpersonal skills.
Proven ability to manage budgets and operational efficiency.
Strong problem-solving skills in fast-paced environments.
Commitment to high-quality patient care and customer service.
Responsibilities
Oversee daily operations of home healthcare services, including scheduling and patient intake.
Build and maintain relationships with stakeholders and community partners.
Ensure compliance with federal, state, and local regulations.
Develop and implement operational policies to improve efficiency and care quality.
Monitor budgets and manage financial performance.
Conduct audits and quality assurance checks to uphold care standards.
Recruit, train, and supervise a diverse team of healthcare professionals.
Benefits
Medical, Dental, Vision, and supplementary benefits including Life Insurance and Disability coverage.
Paid Time Off and Paid Office Holidays.
Paid Sick Time for all employees.
401(k) plan with up to 3% company match.
Referral Program for employee recruitment.
Payactiv: access earned wages on demand.
Full Job Description
Job Summary:
We are seeking a dedicated and experienced Healthcare Operations Manager to oversee the daily operations of our mobile home healthcare services taking place in the Lake Mary, FL market. The Healthcare Operations Manager will ensure the delivery of high-quality care, manage staff, optimize operational processes, and support the growth and development of our services through managing referral and vendor relationships. The ideal candidate will have a strong background in healthcare operations, excellent leadership skills, a passion for patient care, and the ability to thrive in a fast-paced entrepreneurial environment.
Key Responsibilities:
Operational Management:
Oversee daily operations of home healthcare services, including scheduling of patient visits and new patient intake.
Build and maintain relationships with key stakeholders, referral sources, and community partners.
Ensure compliance with all federal, state, and local regulations.
Develop and implement operational policies and procedures to improve efficiency and quality of care.
Monitor and manage budgets, financial performance, and resource allocation.
Conduct regular audits and quality assurance checks to maintain high standards of care.
Staff Management:
Recruit (partnering with Talent Acquisition), train, and supervise a team of healthcare professionals, including nurses, home health aides, therapists, social workers, and support staff.
Develop and implement staff schedules to ensure adequate coverage and optimal patient care.
Conduct performance evaluations and provide ongoing training and development opportunities.
Foster a positive and collaborative work environment, promoting teamwork and professional growth.
Patient Care:
Ensure patient care plans are developed and executed in accordance with best practices and patient needs.
Address patient and family concerns promptly and effectively.
Collaborate with healthcare providers, physicians, and other stakeholders to coordinate care and services.
Monitor patient outcomes and satisfaction, making necessary adjustments to care plans and services.
Compliance and Quality Assurance:
Ensure all operations are in compliance with healthcare regulations and standards.
Maintain accurate and up-to-date records and documentation.
Implement and monitor quality assurance programs to enhance service delivery.
Stay informed of industry trends, best practices, and regulatory changes.
Planning and Development:
Support the development and implementation of strategic plans to grow and expand home healthcare and hospice services.
Identify opportunities for improvement and innovation in service delivery.
Collaborate with senior management to set goals and objectives for the organization.
Qualifications:
Bachelor's degree preferred in healthcare administration, business administration, or a related field.
Over three years of experience in healthcare operations management, preferably in home healthcare or hospice services.
Strong knowledge of healthcare regulations, compliance, and quality assurance standards.
Excellent leadership, communication, and interpersonal skills.
Proven ability to manage budgets, financial performance, and operational efficiency.
Strong problem-solving skills and the ability to make decisions in a fast-paced environment.
Commitment to delivering high-quality patient care and exceptional customer service.
Willingness to "roll up your sleeves" to build and shape a best-in-class team
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Full-time employees qualify for the following benefits:
Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
Paid Time Off
Paid Office Holidays
All employees qualify for these benefits:
Paid Sick Time
401(k) with up to 3% company match
Referral Program
Payactiv: pay-on-demand. Cash out earned money when and where you need it!
Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.
