POSITION PURPOSE:The Health Center Administrator - Clinical Services provides administrative leadership and oversight for designated clinical support services across EVCHC, including Referral Services, Care Coordination, Registered Dietitian services, remote nurse triage workflows, Medical Assistant competency standards, and related performance improvement activities. The position is accountable for performance within these defined areas of oversight, including access, productivity, quality, staff engagement, patient experience, regulatory compliance, and continuous improvement. Working collaboratively with providers, Health Center Administrators, Front Office and Back Office Supervisors, and other operational and clinical leaders, the Health Center Administrator - Clinical Services supports high-quality, patient-centered care and effective health center operations within these designated areas of responsibility.
MAJOR POSITION RESPONSIBILITIES AND FUNCTIONS: - Provide administrative oversight of assigned clinical support services, including Referral Services, Care Coordination, LVNs and Registered Dietitian services, with responsibility for staffing, workload management, access, productivity, documentation expectations, workflow integration, staff development, service performance, referral aging, authorization coordination, specialty access, escalation of barriers, and closed-loop completion.
- Work collaboratively with Health Center Administrators to coordinate assigned services with site operations, maintain clear role accountability, and support consistent implementation across EVCHC.
- Serve as the operational liaison for remote nurse triage, establishing effective communication, routing, handoffs, follow-up, and escalation pathways; clinical questions and decisions are referred to the CMO or other appropriately licensed clinical leadership.
- Partner with Back Office Supervisors and appropriate clinical leadership to establish and maintain organization-wide Medical Assistant competency standards, validation processes, and related training requirements; this role does not directly supervise Medical Assistants or site back-office operations.
- Develop collaborative working relationships with providers and clinical leadership; proactively address operational workflow concerns, clarify expectations, and facilitate timely problem-solving within the position's scope.
- Establish clear communication and escalation processes for assigned services, identify operational barriers or unclear ownership, and coordinate timely resolution with appropriate site, operational, quality, or clinical leadership.
- Monitor key performance indicators and program-specific audits, analyze trends and performance gaps, implement improvement actions, and report progress, risks, and recommendations to the COO and appropriate leadership teams.
- Support standardized workflows, change management, regulatory and audit readiness, and implementation of approved programs within the assigned portfolio in collaboration with Health Center Administrators, Quality Improvement, Compliance, Risk Management, and clinical leadership.
- Prepare staffing and operational analyses and partner with the COO, Finance, IT, and other departments as appropriate regarding resources, technology, contracted services, budgets, and cost-effective service delivery; represent assigned programs in operational, provider, quality, and multidisciplinary meetings as needed.
POSITION REQUIREMENTS AND QUALIFICATIONS: - Bachelor's degree in Health Care Administration, Nursing, Public Health, Business Administration, or a related field preferred; equivalent progressively responsible health care leadership experience may be considered in lieu of a degree.
- Current California LVN license or Registered Nurse licensure is preferred but not required for this administrative position.
- Minimum 5 years of progressively responsible ambulatory clinical operations or clinical support experience, including at least 3 years in a supervisory or management role; FQHC experience is required.
- Demonstrated experience with referral management, care coordination, clinical support services, staff development, competency programs, cross-functional workflow improvement, and performance management.
- Working knowledge of FQHC operations and applicable requirements related to HIPAA, HRSA, PCMH, Medi-Cal, Medicare, managed care, and other regulatory and quality standards relevant to assigned programs.
- Experience supporting policies, procedures, staff competencies, operational workflows, and process-improvement initiatives within clinical support or ambulatory care settings.
- Ability to analyze operational and clinical-support data, identify trends, develop corrective actions, and communicate findings and recommendations to leadership.
- Strong leadership, coaching, conflict-resolution, critical-thinking, change-management, and communication skills, with demonstrated ability to build effective working relationships with providers, executive leaders, Health Center Administrators, and multidisciplinary teams.
- Proficiency with EHR systems, preferably NextGen, and the ability to support workflow and documentation optimization.
- Ability to work independently, manage competing priorities, and travel among EVCHC health centers and meeting locations as needed; bilingual skills are preferred.
WORKING CONDITIONS/PHYSICAL/MENTAL ABILITIES AND PROCESSES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Ability to work efficiently in a fast-paced office and ambulatory health center environment.
- Ability to work with a personal computer for extended periods of time.
- Travel to and from health centers, administrative offices, or meeting sites within the geographic service area.
- Manual and finger dexterity and eye-hand coordination for normal office and clinical-support administrative duties.
- Ability to communicate effectively with staff, providers, patients, and leadership and to respond appropriately to urgent operational or clinical support concerns within the position's authority.
DOE: $85,000 - $101,200
East Valley offers a competitive salary, and excellent benefits including medical, dental, vision, and defined contribution retirement plan. You will also enjoy a work-life balance with paid time off and paid holidays throughout the year.
Please apply to this position with your current resume.
Principals only. Recruiters, please do not contact this job posting.
