Head of Strategy & Operations, Office of the COO

We are looking for a Head of Strategy & Operations, Office of the COO to partner closely with our COO, Rob Sadow. You'll serve as the COO's right hand and point of leverage - running the company's core operating processes, turning the company's most important priorities into action, strengthening how the executive team operates, and ensuring critical decisions and initiatives move forward with clarity and accountability. This is a high-trust, high-impact, senior leader, individual contributor role reporting directly to the COO, with significant exposure to the executive team and the broader business. You'll also work closely with the COO's Executive Assistant to ensure his time and attention are focused on the decisions and priorities that matter most. What you'll own in partnership with the COO • Key company operating processes. Planning, OKRs, other important operating cadences. Keep each one lightweight and automate everything that doesn't need human judgment. • Company execution. Own the weekly company OKR review and what comes out of it. When something looks off, go to the source: pull the data, join the conversation or call the meeting. Come back with a diagnosis, a recommendation and a named owner. • The decision queue. Be the first stop for decisions that would otherwise go to the COO. Make the calls within agreed decision rights and send back what belongs with functional owners. Bring him the rest with options, a recommendation and a deadline, and make sure every decision leaves with an owner and a resolution date. • Critical initiatives without a clear owner: Resolve new, high-stakes, cross-functional problems that would otherwise land on the COO's desk. Define the problem, align the stakeholders, and drive it to resolution or hand it to a permanent owner. • Org health and productivity: In partnership with the HRBP and Finance teams, you'll be one step ahead to ensure the org structure grows in alignment with the business. From supporting the scoping and hiring of key roles to making sure staffing ratios are aligned with talent competitors. You'd be a great fit if... • You've operated at an executive level and owned the outcome, as a COO or Head of Operations at an earlier-stage company, or as a VP, Senior Director of Strategy & Operations, or GM at a larger one. You can point to the results you were accountable for. • You've run a company-wide process end to end, such as annual or quarterly planning, goal-setting, or business reviews. You can tell which parts of a process create clarity and which just add overhead, and you've cut the latter. • You've worked directly with a CEO, COO, or executive team at a company that at least doubled in revenue while you were there. You've been trusted to attend meetings in an executive's place and make decisions on their behalf. • You've hired senior people through a rigorous process and built or rebuilt a team. You hold a high bar and can describe a candidate you passed on who was good but not great. • You're strategic with a demonstrated ability to break down a problem to its parts and push the team's thinking to deliver a vision and execution plan. • You're an exceptional writer who can boil a complicated, high-stakes issue down to one page that makes the trade-off and the recommendation clear. • You quickly figure out what matters in a messy situation. You go straight to the people and data closest to the problem, form a point of view, and bring options with a clear recommendation. • You've owned board or investor materials, including the narrative and analysis behind them. • You use AI and automation to take manual work out of a process rather than adding people to it. Prior Chief of Staff experience, consulting experience, and an MBA are all welcome, but none are required. Comprehensive benefits: Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.