Proven people leadership skills in hiring, coaching, and performance management
Strong background in QA strategy, including risk-based testing and coverage planning
Deep understanding of automation, particularly with Playwright/TypeScript
Ability to define and utilize data-driven quality metrics
Experience leading QA in agile delivery cycles, preferably in regulated environments
Responsibilities
Lead regular 1:1s with direct reports to foster team development
Establish a clear QA career ladder with promotion criteria
Create and maintain development plans focusing on automation capabilities
Conduct performance reviews and address underperformance proactively
Define roles and oversee the hiring and onboarding process for QA team members
Maintain a current coverage map for automated and manual testing
Produce test plans for major initiatives during quarterly planning
Provide go/no-go recommendations for releases based on test results
Capture and retain test evidence for audit readiness
Implement best practices for QA processes within agile development
Oversee the Playwright framework, ensuring coding standards and documentation are followed
Develop a migration plan to automate current manual regression tests
Track and manage flaky tests effectively
Advocate for AI-assisted testing and its adoption within the team
Review weekly QA metrics and prepare monthly quality reports for leadership
Conduct root-cause analysis for production defects and track follow-up actions
Benefits
Opportunities for professional development and career advancement
Supportive team culture with regular feedback and performance reviews
Access to cutting-edge testing tools and frameworks
Engagement in strategic decision-making processes
Involvement in shaping the future of QA practices within the organization
Full Job Description
The Head of QA leads LedgerRun's QA function for ClinRun: the QA team, quality strategy, release readiness and UI test automation. As QA moves to automation-first UI testing in Playwright, this role is accountable for a fast, trusted quality signal on every change and every release.
What you'd own
People and team
Regular 1:1s with every direct report
A QA career ladder with clear expectations and promotion criteria at each level
A development plan for each team member, with automation capability addressed directly
Performance reviews on the company cycle, and underperformance addressed early with a clear plan
QA hiring: role definitions, interview loop and onboarding
Quality strategy and release readiness
A coverage map by functional area - automated, manual, untested - kept current and visible to engineering
Test plans for major initiatives, produced during quarterly planning process
A go/no-go recommendation, backed by test results and open risk, for every release and hotfix
Test evidence captured through the pipeline and retained audit-ready for SOC and SOX
Best practices for QA processes within agile development
Test automation
Ownership of the Playwright framework after handover: coding standards, code review and documentation
A path - training, hiring or both - to every QA engineer writing and maintaining automated tests
Migration plan for all current manual regression testing to be automated
Flaky tests tracked on a visible list, each with an owner, and fixed or quarantined quickly
A point of view on AI-assisted testing and how we accelerate adoption in the team
Metrics
The weekly QA metrics review: defect escape rate, suite stability, coverage and migration progress
A monthly quality report to engineering leadership
Root-cause analysis for clusters of production defects, with follow-up actions tracked to closure
What we're looking for
10+ years' experience in software QA required
Bachelor's Degree required
People leadership: hiring, coaching and performance management, and leading a team through change rather than only running steady state
QA strategy: risk-based testing, coverage planning, and release decisions you can defend - including what you chose not to test
Automation depth: test architecture, CI pipelines and flakiness; able to read and review Playwright/TypeScript and set technical direction, without writing tests daily
Data-driven: defines quality metrics that change behavior, and uses them in decisions
Agile delivery: experience leading QA in agile delivery cycles, ideally in a regulated or audited environment
