The OpportunityThis is not a legacy logistics job. This is a chance to launch Relay into the Americas.
You won't inherit a manual warehouse or repeat what's been done before. You'll lead a high-reliability, technology-enabled sortation operation where on-the-floor execution, discipline, and real-time decision-making determine success.
As the Head of Site for our first ever sortation centre in the US, you'll own performance, safety, people, and flow every shift. This is a hands-on operational leadership role where calmness under pressure, disciplined execution, and evidence-based problem solving define success.
You will directly manage our operations managers and work closely with central teams focused on
Workforce Management and
Training & Education to ensure the site runs safely, efficiently, and on time.
This role is perfect for operators from aviation, rail, manufacturing, or other high-reliability environments who excel in fast-paced, 24/7 operations.
What You'll Lead- Lead Daily Operations: Own the sortation floor with a visible, on-the-ground leadership presence.
- Deliver On-Time Success: Maintain stable flow, protect throughput, and ensure parcels move on time, every time.
- Manage and Develop People: Lead Shift Managers and their teams with clarity, feedback, and accountability.
- Run a 24/7 Operation: Oversee night-shift and round-the-clock operations with discipline and precision.
- Solve Problems with Data: Make calm, real-time decisions using evidence, not instinct.
- Enforce Standards: Drive operational discipline, safety compliance, and repeatable processes.
- Coordinate with Central Teams: Partner with Workforce Management and Training to forecast labour, maintain competence, and lift capability.
- Maintain Site Readiness: Ensure equipment uptime, consumables availability, and operational continuity.
Who Will Thrive in This Role- Disciplined operator with deep experience running high-reliability, high-tempo environments
- Calm under pressure and able to make fast, data-driven decisions
- Strong people manager who develops leaders and holds teams accountable
- Execution-first mindset with a focus on repeatability, structure, and on-time delivery
- Experience managing a 24/7 operation, including night shifts
- Clear communicator who gives direct, respectful feedback
- Real-time problem solver who manages flow, labour, and queues dynamically
- Culture builder who maintains a safe, high-trust, high-expectation environment
- Practical thinker who values simplicity and operational clarity
- You have worked in a startup or can prove that you have worked in an environment with hyper growth and constant change
- You understand and can demonstrate the pressures of working in a 24x7 operation, where on-time success is the most critical lever
Who Thrives at Relay?- Aim with Precision: You define problems clearly and measure your impact meticulously.
- Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
- 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
- All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
- People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
- Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.
If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect.
