What's the role?Reporting to and partnering with the Head of Fulfillment Operations, the Head of Sales Success provides strategic and operational leadership for Sales Success and Order Administration. The Head of Sales Success leads the day-to-day operations of the Equipment, Spare Parts, and Consumables order-processing teams and works closely with Sales, Field Service, Service Operations, In-House Repair, and Spares Logistics to achieve business objectives. The role establishes scalable processes and policies, develops organizational capability, leads strategic initiatives, and guides long-term workforce and operating-model planning.
Sound Interesting?Here's what you'll do: - Provide direct leadership of the order, including clear work instructions and standard operating procedures that support accurate and timely processing of orders, returns, exchanges, cancellations, and price adjustments.
- Establish performance expectations, operating metrics, service levels and accountability mechanisms that improve order quality, responsiveness, customer experience and team productivity.
- Identify and manage operational risks, develop mitigation plans and partner with other senior leaders to minimize potential impact on customers and the business.
- Build a collaborative operating environment with sales leaders that converts strategy into new customer opportunities, revenue growth and increased market share.
- Resolve escalated customer concerns without compromising the company's financial, legal or ethical position, balancing customer relationships with sound business judgement.
- Anticipate changes in demand and evaluate the customer impact on policies, procedures and programs; adjust staffing, workloads, and process to maintain customer satisfaction levels.
- Manages audit engagement, readiness posture, and remediation efforts.
- Develop Sales Success talent through coaching, succession planning, training, and targeted capability building.
Sound Interesting?Here's what you'll do:- Bachelor's degree in business and/or related field experience.
- Minimum of 10 years in a leadership capacity, preferably in the medical capital equipment marketplace, or high technology sector.
- At least 10 years of customer relations experience, with excellent written, verbal, presentation, and interpersonal communication skills across all organizational levels.
- Working knowledge of legal and company requirements governing sales for order fulfillment.
- Experience in and working knowledge of ERP/CRM platforms, complex data collection, reporting, and performance- management systems.
- Knowledge of general accounting practices and demonstrated ability to interpret profit and loss statements and translate financial insights into action.
- Strong strategic thinking, change leadership, analytical judgment, and cross- functional influence.
The annual pay range for this position is $112,300 - $140,400.
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is eligible for a Performance Bonus.
We have amazing benefits to support you as an employee at ZEISS!- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
- The list goes on!
The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.
Your ZEISS Recruiting Team:
Lindsay Walker Goodman
