Citigroup, Inc

Head of Risk - Personal Loans, Director (Hybrid)

Citigroup, Inc • $170K — $300K *
Wilmington, DE 19805Hybrid
Finance & Insurance
11 - 15 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 12+ years of relevant risk management or financial services experience required
  • 5+ years of people management experience
  • In-depth knowledge of Loans and Cards P&L with advanced analytical capabilities
  • Experience delivering significant credit policy changes and communicating to diverse audiences
  • Strong stakeholder negotiation skills in a matrix environment
  • Knowledge of laws and regulations governing lending practices
  • Proven success managing risk strategy through economic cycles
  • Ability to manage and inspire performance in a fast-paced environment

Responsibilities

  • Set the long-term vision for credit strategies in Personal Loans
  • Manage risk levels to align with financial goals and corporate risk appetite
  • Lead a high-performing Risk team focused on sustainable growth
  • Collaborate with modeling teams on advanced analytics and machine learning
  • Work with Operations leadership to enhance customer experience while managing risk
  • Ensure strong control environments to mitigate operational risk
  • Identify opportunities for business performance improvements through talent management

Benefits

  • Medical, dental, and vision coverage
  • 401(k) plan
  • Life, accident, and disability insurance
  • Wellness programs
  • Paid time off including vacation, sick leave, and holidays
Full Job Description
The Head of Risk - Personal Loans is a senior management-level position responsible for setting the strategic direction for credit policies in alignment with Citi's corporate goals. The individual will lead credit and underwriting strategies for Personal Loans line of business, with the goal of optimally balancing risk-return and customer engagement while ensuring strategies operate under Citi's risk appetite. The individual will champion and lead enterprise initiatives that build a resilient Personal loans portfolio and drive sustainable growth. The individual will be responsible for accomplishing results through the management of a team.

Responsibilities:
  • Set the long-term vision and agenda for credit strategies for Personal Loans
  • Manage risk levels consistent with program's financial goals and Citi's risk appetite.
  • Lead a best-in-class Risk team responsible for driving sustainable growth for business
  • Partner with modeling team on new tools, machine learning and alternate data
  • Partner with Operations leadership team to ensure best customer experience while maintaining the robust risk management principles
  • Ensure a consistent and strong control environment across Risk, product, and functional partners to manage operational risk, ensuring oversight of all strategic deliverables
  • Continuously identify opportunities to improve business performance, effectiveness and efficiency through process improvements and talent management


Leadership Competencies:
  • Capability and experience with establishing strategic vision and driving change to achieve business targets
  • Senior executive interactions - can present credibly to both large and small groups
  • Strong interpersonal skills and ability to influence at all levels of management
  • Displays flexibility to work well with varying personal styles
  • Takes personal responsibility to lead by example. Understands and appreciates diverse backgrounds. Demonstrates strong ethics
  • Develops strong relationships across risk management and cross-functional groups
  • Superior leadership and team building skills, with a strong track record for attracting and developing high performing risk management talent
  • Articulate and highly effective communicator, with an energetic and approachable style
  • Capable of effectively managing a significant team size dispersed across multiple geographical locations, with strong ability to manage performance and continually elevate performance standards
  • Contributes to a positive work environment; shares knowledge and supports diversity.


Qualifications:
  • 12+ years of relevant risk management or financial services experience required
  • 5+ years of people management experience
  • Possesses a complex mix of skills and leadership attributes including in-depth knowledge and experience of Loans and Cards P&L, sophisticated analytical abilities including the know-how to lead statistically advanced analyses, interface with the modeling teams on techniques such as machine learning or logistic regression
  • Demonstrated excellence in managing an analytical team - must have experience in delivering large-scale credit policy changes and communicating them to a diverse audience
  • Experience in managing and negotiating with stakeholders to further a common agenda in a matrix environment
  • Strong knowledge of the applicable laws and regulations and the current environment which govern credit card and lending policies and practices
  • Demonstrated success in managing risk policy/strategy through the economic cycle and/or in various environments; protecting and growing the business as it enters and exits economic stress
  • Ability to prioritize and project manage in a dynamic, fast-paced environment
  • A penchant for driving execution and analytical excellence through personal examples and ability to effectively engage and inspire the team


Education Level:
  • Bachelor's Degree, MBA/MS preferred; Education includes demonstrated knowledge in an analytic field including engineering, mathematics, statistics


Job Family Group:
Risk Management

Job Family:
Portfolio Credit Risk Management

Time Type:
Full time

Primary Location:
Wilmington Delaware United States

Primary Location Full Time Salary Range:
$170,000.00 - $300,000.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Analytical Thinking, Constructive Debate, Escalation Management, Industry Knowledge, Policy and Procedure, Policy and Regulation, Process Execution, Product Knowledge, Risk Controls and Monitors, Risk Identification and Assessment.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Jun 12, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

Work You’ll Do

At Citigroup, Inc, you will engage in exciting work that matters. Join our team to help innovate and drive transformation in the banking industry. With Citigroup, you can lead initiatives that redefine how banking works and how financial services can empower people globally.

Innovate and Lead

Citigroup, Inc is at the forefront of financial innovation and leadership. By joining our team, you will work alongside top professionals to develop solutions that enhance customer experiences and operational efficiency. Our commitment to innovation is fundamental, and we encourage our team to push boundaries and think outside the box.

Grow Your Career

Citigroup, Inc is not just a company; it's a place where you can grow both professionally and personally. We offer robust career paths and professional development opportunities that help you reach your potential. With diverse career tracks and the support of leadership, your growth at Citigroup is limitless.

Diversity and Inclusion

We believe our strength comes from the diversity of our team. Citigroup, Inc is dedicated to fostering an inclusive workplace where everyone can contribute their best work. Through diversity training and a culture that embraces differences, we create a welcoming environment for all employees.

Benefits and Culture

Citigroup, Inc values the well-being of its employees. We offer competitive benefits packages that support the health, finance, and lifestyle of our team members. Our culture is built on collaboration, respect, and a commitment to excellence. We ensure that every team member feels valued and part of our global family.

Internship and Employment Opportunities

Start your professional journey with Citigroup through our internship programs or full-time job opportunities. We are constantly hiring fresh talent and seasoned experts who bring creativity and innovation to our team. Whether you're refining your skills or ready to lead, there's a position waiting for you at Citigroup.

Networking and Professional Development

At Citigroup, Inc, networking and continuous learning are part of our DNA. We provide platforms for employees to connect with industry leaders and peers, enhancing their skills and opening up new career opportunities. Our leadership programs and professional development initiatives ensure that you are always ahead of the curve.

Join Our Team

Explore the numerous positions available at Citigroup, Inc that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to make an impact.

Stay Connected

Keep up to date with the latest in career opportunities and industry insights at Citigroup, Inc. Subscribe to our job alert emails and read our careers blog to stay ahead in your professional journey.

Explore Citigroup, Inc Jobs

Discover the exciting and rewarding opportunities that await at Citigroup, Inc. Tailor your resume, prepare for your interview, and take the next step in your career with us.

SEARCH CITIGROUP JOBS

READ CAREERS BLOG

Citigroup, Inc is where your ambition meets opportunity. Join us and transform your career while making a global impact.
Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Citigroup, Inc

More Finance & Insurance Jobs

Find similar Head of Risk - Personal Loans, Director (Hybrid) jobs:

NationwideWilmington, DE