What you'll do
The Head of Product is a high-impact leadership role with broad influence across Charitable Impact. Leading both Product Management and User Experience, and reporting to the VP, Experience & Growth, this role sits at the intersection of product vision, organizational priorities, and execution. Working closely with our founder, who plays a central role in shaping product direction, the Head of Product is responsible for understanding that vision deeply, translating it into clear priorities, and creating the conditions for teams to carry it forward with focus and coherence.
A major part of the role is orchestration across our seven product streams. The Head of Product maintains a clear view of how the different parts of the product fit together: where work intersects, where dependencies exist, where sequencing matters, and where trade-offs need to be made. They help ensure that individual streams do not operate as isolated bodies of work, but contribute to a connected product direction and a consistent experience for our users.
The role is accountable for the overall effectiveness and output of both Product Management and UX teams. As well as for maintaining a clear and ongoing view of product health, using data, experimentation, and performance measures to understand what is working, where the product is underperforming, and where teams should focus next.
The Head of Product works closely with Engineering, Marketing, Donor Engagement and Experience, Business Development, Data, and the broader leadership team to connect product decisions with the needs and priorities of the organization as a whole. This is a role for an experienced product practitioner who is also willing to deeply learn the context of our product: what makes it unique, the charity context in which it exists, and its history, strengths, constraints, dependencies, and opportunities - and use that understanding to guide teams as Charitable Impact continues to evolve and mature its product practice.
We are a hybrid office and this role requires in-office attendance once per quarter in our Vancouver office. This position will lead distributed teams across Canada and India and will therefore require time-zone flexibility (early morning/evening Pacific Time).
Your responsibilities
Product Strategy & Portfolio Leadership
- Work closely with our founder to translate product vision and strategic direction into clear priorities, roadmaps, and executable plans.
- Maintain a coherent portfolio view across all seven product streams, including sequencing, dependencies, trade-offs, and performance measurement.
- Lead quarterly product planning and help translate company priorities into clear product and experience OKRs.
- Ensure related work across streams is coordinated rather than developed in isolation.
- Represent Product and UX in leadership forums and company-wide planning.
Product + UX Leadership
- Lead Product Management and User Experience as an integrated product-development function.
- Inspire and mentor the team, creating a collaborative and inclusive culture.
- Develop a culture of creativity, innovation, and continuous improvement within the team.
- Lead by example, demonstrating a relentless commitment to excellence.
- Develop annual and quarterly departmental plans and objectives.
- Cultivate a strong sense of ownership and accountability within the team, empowering team members to take initiative and drive projects forward.
- Foster strong cross-functional partnerships with other teams and stakeholders to align departmental efforts with company goals and objectives.
- Continue to support our environment of care and compassion for one-another, and nurture our culture that values considerate and empathetic collaboration.
Product Performance, Data & Experimentation
- Establish a clear framework for product performance, including activation, adoption, engagement, retention, conversion, and feature usage.
- Ensure major product initiatives have clear success measures and appropriate instrumentation before release.
- Build stronger connections between product strategy, behavioural data, UX research, and customer insight.
- Establish a regular cadence for reviewing product performance and identifying where iteration is needed.
- Build A/B testing and controlled experimentation into product development where appropriate.
- Help teams translate assumptions into testable hypotheses, measurable outcomes, and evidence-based decisions.
- Partner with Engineering and Data to improve the quality, accessibility, and reliability of product analytics.
Capacity, Velocity & Product Development Effectiveness
- Partner with Engineering leadership to calibrate realistic delivery expectations based on capacity, complexity and dependencies.
- Improve the flow of work from strategy and discovery through UX, technical planning, implementation, measurement, and iteration.
- Use delivery and capacity data to improve quarterly planning, forecasting, and sequencing.
- Improve velocity without reducing performance to simplistic activity metrics or story points.
Cross-Functional Execution
- Establish strong Product, UX, and Engineering partnerships across the product streams.
- Ensure significant product work is shaped collaboratively rather than sequentially handed from one discipline to another.
- Work closely with Engineering leadership on feasibility, architecture, sequencing, and technical dependencies.
- Connect product work with Marketing, Donor Engagement and Experience, Operations, Data, and other business teams where needed.
- Provide senior support on difficult scope, prioritization, dependency, and product trade-offs.
What success looks like
- Product strategy is translated into a coherent portfolio of work across the seven streams.
- Leadership and the broader organization have clear visibility into what we are building and how it is performing.
- PM and UX function as a unified unit with greater effective capacity.
- Major product investments are instrumented, measured, and evaluated after release.
- A/B testing and experimentation are used rigorously where they can improve decisions.
- Product data routinely influences prioritization and iteration.
What we're looking for
- 10+ years of progressive product leadership experience, including managing and developing high-performing Product and UX teams.
- Experience leading a combined Product and UX/Product Design teams and coaching senior leaders.
- Strong understanding of UX, product design, prototyping, usability testing, and experience quality.
- Proven experience translating high-level or founder-led strategy into coordinated product portfolios, roadmaps, and priorities.
- Experience managing multiple concurrent product areas, streams, or squads.
- Deep experience with product analytics, including funnels, activation, adoption, engagement, retention, conversion, and feature usage.
- Strong experience with A/B testing and experimentation, including hypothesis development, instrumentation, success criteria, and interpretation.
- Experience using product data to drive prioritization, iteration, and investment decisions.
- Experience with complex SaaS products involving data, APIs, permissions, multiple user types, and cross-platform functionality.
- Exceptional communication skills, with the ability to make complex product and technical work clear to both technical and non-technical audiences.
- A confident, steady leadership style that creates clarity.
- Strong AI literacy and a practical understanding of how emerging tools can improve product development, UX, analytics, and team productivity.
Bonus points
- Fintech, payments, charitable giving, or regulated environments experience.
- Marketplace, platform, or B2B/B2C hybrid experience.
- API and data-platform experience.
- Product-led growth experience.
Compensation
The expected starting salary range for this role is $195,000 - $215,000/year.
Total rewards
- Extended health care benefits. Vision, dental, paramedical, and life insurance.
- Annual health spending account. To spend on what's important to you.
- Professional development. We believe in supporting our team members in achieving their professional goals.
- RRSP matching. To encourage you to save for your future.
- Monthly donation & volunteer matching. To encourage you to give.
- Rest and relaxation. Minimum three weeks paid annual vacation and unlimited sick days.
- Flexibility. Flexible work schedules and remote work options.
