In collaboration with the PMO team under their responsibility, the Head of PMO (Project Management Office) is responsible for the success of the IT projects under their management in terms of cost, deadlines, and the quality of deliverables, while ensuring that these projects adhere to business priorities and management models established by Belron Canada.

They direct the activities and resources necessary to achieve the objectives of their mandate, from planning to implementation.

Possessing strong influence, the Head of PMO (Project Management Office) is responsible for promoting best practices in project management and for driving their evolution through the documentation, integration, application, and acceptance of different project management approaches and methodologies (agile and traditional) by their teams and the entire organization.

Responsibilities

1. Manage the PMO Team

• Ensure the team optimizes delivery efficiency in terms of both speed and quality.

• Establish overall and individual objectives for each team member, aligned with IT and Belron objectives.

• Mentor team members and advise them on delivery challenges.

• Implement and support departmental engagement initiatives.

• Coach and develop staff, oversee the onboarding of new employees, and provide development plans.

2. Responsible for the Success of IT Projects

• Manage programs: milestones, success criteria, resources, and delivery according to the methodology.

• Chair project reviews and communicate project status to management.

• Ensure projects are properly planned and executed.

• Advise and guide the project organization.

• Develop recovery plans when scope, schedule, or cost deviations occur.

• Interact with management and departments to resolve issues.

• Coordinate with other IT teams (Infrastructure, Architecture, Service Delivery).

• Ensure deliverables meet business priorities and Belron Canada's management models.

3. Responsible for the evolution of project management practices

• Ensure that processes, procedures, and policies are known, applied, and improved.

• Conduct lessons learned analyses and implement corrective actions.

• Define and develop best practices in project management.

• Train and ensure a shared understanding of the project framework.

• Communicate methodologies to IT and business teams.

• Periodically perform quality control of the project framework.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, or a related field

• Master or Graduate degree is an asset

• Minimum of 15 years of leadership experience, including 10 years managing executives/managers

• Proven credibility and experience as a Senior Project Manager

• Bilingual (spoken/written) in French and English – Canadian and International clientele

• Senior project manager with expert-level knowledge of project and change management methodologies, techniques, processes, and approaches.

• Understanding of systems architecture and their interrelationships.

• Skills in budget, cost, and profitability management

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