6-10 years of senior operations leadership experience (COO, VP, or Director of Operations)
Hands-on experience in supply chain, procurement, logistics, or manufacturing operations
Experience in early-stage startups or small teams, with a focus on building processes
Strong numerical, systems, and process-design skills
Familiarity with CPG, food, supplements, cosmetics, chemicals, or freight brokerage/3PL operations
Previous founder or early startup experience is a plus
Responsibilities
Lead end-to-end operations, including customer onboarding and order execution
Build scalable processes, metrics, and playbooks for a lean team
Partner with engineering to identify workflows for AI automation
Manage supplier and freight operations, ensuring service quality
Hire and lead the operations team as the business expands
Collaborate with founders on planning, finance, and company priorities
Benefits
Opportunity to shape operations in a growing AI startup
Direct collaboration with founders and leadership team
Hands-on role with significant impact on company processes
Potential for career growth as the company scales
On-site work environment in San Francisco
Full Job Description
About the Role
A small, early-stage AI company serving manufacturers is seeking a Head of Operations / COO to work closely with the founders. You will own day-to-day business operations and help build scalable customer delivery and supply chain processes. What You'll Do
Lead end-to-end operations, including customer onboarding, order execution, supplier and carrier coordination, and issue resolution.
Build processes, metrics, and playbooks that help a lean team serve more manufacturers.
Partner with engineering to identify operational workflows that AI agents should automate.
Manage supplier and freight operations, vendor relationships, and service quality.
Hire and lead the operations team as the business grows.
Work with the founders on planning, finance, and company priorities.
What We're Looking For
Six to ten years of relevant experience, including senior operations leadership as a Head of Operations, COO, VP or Director of Operations, or in a similar role.
Hands-on experience in supply chain, procurement, logistics, or manufacturing operations.
Experience at an early-stage startup or on a small team, with the ability to build processes from the ground up and stay hands-on.
Strong numerical, systems, and process-design skills.
Experience in CPG, food, supplements, cosmetics, chemicals, or related manufacturing, or in freight brokerage or 3PL operations, is helpful.
Past founder or early startup experience is a plus.
Location
On-site in San Francisco, California, five days per week. Candidates may relocate within the United States.
