American International Group

Head of Multinational - Canada

American International Group • $150K — $180K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
8 - 10 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 10+ years of insurance experience with a focus on large client relationships
  • Minimum 5 years of experience managing a sales/service workforce
  • Deep knowledge of multinational and fronting business
  • Proven ability to manage complex, multi-stakeholder teams through change
  • Excellent communication skills for engaging senior management and clients
  • Demonstrated ability as a change agent for operational improvements

Responsibilities

  • Support the leadership and strategic direction of AIG's Multinational business in Canada
  • Collaborate with stakeholders to ensure execution of the multinational business model
  • Manage a team to deliver exceptional client service in multinational insurance
  • Drive execution of strategic plans across general insurance products in Canada
  • Lead growth of the multinational portfolio with effective sales and marketing strategies
  • Ensure compliance with underwriting and legal practices in multinational operations
  • Represent AIG as a thought leader in the multinational insurance space

Benefits

  • Comprehensive benefits package focusing on health and financial security
  • Opportunities for professional development and career advancement
  • Recognition as a top employer in Greater Toronto for employee initiatives
  • Inclusive culture fostering respect for diverse backgrounds
  • In-person collaboration fostering connected environments for teams and clients
Full Job Description
About the role
The Head of Multinational, Canada will provide leadership and strategic direction of AIG's Multinational business across Canada and participate in the Multinational North America Leadership Team, working to expand AIG's Multinational presence by optimizing alignment, integration, adoption and execution of AIG's global multinational strategies, business plans, operating model and segmented value proposition(s), in support of profitable growth.
This role reports directly to the Head of Multinational, North America.

How you will create an impact
  • Support the Head of Multinational, North America through active participation and contribution to the leadership and direction of AIG's multinational business.
  • Work with AIG Canada leadership & stakeholders to foster alignment, integration, & execution of agreed multinational business model(s) and segmented multinational value proposition.
  • Manage a team of Multinational Client Executives and Multinational Client Coordinators in alignment with AIG's Global Multinational Business Model, to deliver superior Multinational client service and stakeholder experience.
  • Drive the multinational vision, value proposition and execution of the multinational strategic plan across the full spectrum of general insurance products in Canada, ensuring expert design and management of global fronting and multinational programs and world class service to our global clients and broker partners.
  • Partner in driving the execution of the profitable growth of the multinational portfolio including pipeline management and development & execution of specific multinational sales, marketing and communications strategies in conjunction with Product, Distribution and AIG Canada leadership.
  • Effectively manage and drive the profitable growth and servicing of the AIG Canada produced complex global fronting portfolio in alignment with transforming Target Operation Model (TOM), ensuring adherence to our global fronting underwriting, credit, pricing, reinsurance, and legal practices.
  • Represent AIG Multinational as a visible and recognized thought and industry leader. Internally, be an expert on fronting and multinational business including program design, structuring, regulation, and the multinational end-to-end process. Externally, develop relationships with key Canada clients and broker partners, and participate at insurance related events including panels, leading workshops, speaking engagements, etc. This includes production of thought leadership articles and white papers.
  • Lead change in behavior and practice across the Canada Multinational team to manage and support producing office business/service on an end to end (E2E) basis, leveraging all AIG MN/Network capabilities, resources and reports.
  • Deliver on all KPIs on customer service, profitability, and expense management across the AIG Canada produced multinational portfolio.
  • Lead the adoption & execution of the multinational business model (including E2E Processes) and promotion of the segmented multinational value proposition(s) both internally across Canada multinational and with clients and broker partners to deliver a globally consistent client experience and contract certainty.
  • Work with claims to ensure multinational claims are handled in a proactive manner, ensuring claims stands out as a competitive differentiator for AIG.
  • Create a risk-aware culture of integrity and accountability to ensure full awareness and compliance of AIG policies and procedures, ethical behaviours and practices, and ownership of risks in day-to-day responsibilities.
  • Foster an environment where employees can grow and maximize their talent including appropriate training, career development, and succession planning. Through regular governance, evaluate staff knowledge, skill gaps, training needs, and career development and deliver plans to address these needs ensuring continuous knowledge improvement and staff advancement.
  • Support the Multinational transformation agenda and own agreed deliverables for Canada's Multinational produced business. Collaborate with business leaders and stakeholders to address critical end-to-end business and operating model challenges related to structure, business process, underwriting, service pricing models, and claims.


What you'll need to succeed
  • 10+ years of insurance experience in positions of increasing authority, including significant experience handling large client relationships and at least 5 years managing a sales and/or service-oriented workforce of varying levels. Strong and deep multinational knowledge.
  • Inspiring leader able to attract, engage, retain, and develop a high performing team to meet current and future business needs with ability to clearly articulate a strategic vision and execute the plan.
  • Knowledge of fronting and multinational business across multiple lines of business in multiple markets, including structuring, credit, reinsurance, financial, legal and regulatory aspects.
  • Proven successful management of complex, multi-stakeholder team(s) through periods of significant change.
  • Excellent influencing and communications skills including effective engagement with senior level managers across multiple levels and areas of the company, and externally with key clients and broker partners.
  • Demonstrated change agent able to identify and implement operational and process improvements.


Ready to take your career to the next level? We would love to hear from you.

We're proud to offer a range of competitive benefits, a summary of which can be viewed here: CA Benefits Overview.

#LI-NT1

Functional Area:
UW - Underwriting

AIG Insurance Company of Canada

About American International Group

American International Group provides property insurance, life insurance, and financial services.

American International Group Careers

Join the dynamic team at American International Group (AIG), a leading global insurance organization, and propel your career into a future of opportunities and professional growth. At AIG, we are committed to fostering a culture of innovation, leadership, and diversity that is unmatched in the industry.

Work You’ll Do

At American International Group, you will collaborate with some of the brightest minds in the industry, dedicated to solving complex challenges and driving transformative solutions in the world of insurance. Our team is at the forefront of developing innovative insurance products that not only meet the needs of our clients worldwide but also anticipate future trends.

Explore Job Opportunities and Internships

Whether you're a seasoned professional looking for your next challenge or a recent graduate eager to start your career, AIG offers a range of job opportunities and internships across various functions. From underwriting and claims to finance and technology, your next position awaits you at AIG. Our internships provide invaluable hands-on experience, helping you to enhance your skills and make meaningful contributions from day one.

Grow and Develop Your Career

AIG believes in the power of continuous learning and offers extensive training and development programs to help you hone your skills and advance your career. Leadership development, diversity training, and innovation workshops are just a few examples of how we invest in our employees' growth and leadership capabilities.

Benefits and Culture

Joining AIG means more than just having a job; it means being part of a team that values diversity and is committed to creating an inclusive environment where everyone can thrive. We offer competitive benefits that support the health, well-being, and financial security of our employees and their families. At AIG, you will find a supportive network and a culture that applauds innovation and rewards performance.

Networking and Professional Development

We encourage our employees to build professional relationships both within and outside the company through networking events, professional groups, and career fairs. These opportunities not only enhance your career but also expand your professional network, which is vital in today’s dynamic job market.

Join Our Team

Search open positions that match your skills and interests on our Careers page. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level. Explore the exciting and rewarding career opportunities available at American International Group today.

Stay Connected

Keep up to date with the latest industry trends, career tips, and company news by subscribing to our careers blog. Personalize your experience by signing up for job alert emails tailored to your preferences and be the first to know about new openings and exclusive insights from professionals within AIG. At American International Group, your career is just the beginning – it’s a pathway to developing your skills, meeting new challenges, and making a difference in a global company known for its commitment to innovation and excellence. Join us and shape your future with AIG.
Learn more about American International Group
Size
36,600 employees
Market Cap
$46.4 billion
Industry
Finance & Insurance
Net Income
-$5.9 billion
Founded
1919
5 Year Trend
-0.3%
Revenue
$43.7 billion
NASDAQ
AIG
* Ladders Estimates

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