The Information Technology Department is responsible for the implementation, provision, and support of all information and technology services within the firm, including user support, reliable network connectivity, delivery of solutions, and applications development and maintenance. Members of this department are located across the globe and are committed to providing a high quality of service for our people.
NetDocuments, the firm's document management system, along with other systems used to manage documents, form a key strategic product set for creating, managing and delivering our client product and content. This role is designed specifically for someone to be the expert and leader in driving forward all aspects of adoption, product roadmap, information governance, working practices, enhancements, fixes and integrations.
The role will involve understanding all aspects of how the firm uses and works with documents across regions, practices and support functions. This individual will report into the Global Head of IT Business Solutions, and is responsible for designing the support model, user adoption approach and establishing a product team that will report to the role and have ownership of NetDocuments and other associated applications.
KEY RESPONSIBILITIES- Define the vision and roadmap for the firm's document products, including NetDocuments and associated applications, creating a delivery plan in which to achieve that vision.
- Establish and maintain relationships with the key business and technology stakeholders to understand and anticipate the needs of the firm and how they relate to product capabilities and constraints.
- Form a strategic relationship with the vendors ensuring early visibility of new features.
- Understand the competitor landscape and represent the needs of our users at vendor led product development and user experience workshops.
- Be the change agent for NetDocuments and other associated applications, and Information Governance, removing barriers to adoption and ensuring new functionality is implemented with minimal disruption.
- Understand fully the commercial and contractual arrangements with vendors in order to maintain service levels, support commercial discussions and contractual changes.
- Own the maintenance, bug fixing and product backlog plans, prioritizing needs whilst balancing scope, budget and time.
- Be a subject matter expert in NetDocuments and other applications, associated developments and make decisions regarding product capabilities and priorities. Extending this to market research, the broader legal industry and the future needs of the firm.
- Take an active role in understanding and communicating implications of data retention, data residency and the constraints of jurisdictional legislation and client expectations when considering new features, integrations and business processes.
- All members of the firm are expected to participate in our global Responsible Business program.
- Other duties as assigned.
QUALIFICATIONS- Extensive experience with product development lifecycle, analysis, design, development, testing, deployment and business change.
- Ability to deliver business change and embed adoption of new technology, processes, and services.
- Credibility to operate at a senior level and interface with partners and senior business leaders.
- Excellent commercial acumen and vendor management skills.
- Demonstrated knowledge of information and data governance and the implications of jurisdictional requirements.
Proven track record of leading high-performing teams, fostering collaboration, driving operational excellence, and delivering successful business and technology outcomes - Legal industry background with exposure to lawyers and practices desirable.
- Consulting or business analysis or business relationship management background is advantageous.
- Bachelor's degree preferred, with advanced degree advantageous.
WORK SCHEDULE & ADDITIONAL INFORMATIONCore hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., including one hour for lunch. The role requires flexibility to work the hours necessary to effectively perform job responsibilities and meet business, client, and team needs.
In Washington, D.C., the expected base salary range for this role is $218,450 to $238,800 per year.
This range reflects a good-faith estimate of pay at the time of posting; the actual compensation offered may vary depending on factors such as the candidate's qualifications. This position is eligible for additional forms of compensation, which may include annual discretionary bonuses. Employees in this role are also eligible for benefits offered by the firm, subject to applicable plan terms and conditions, which currently include medical, dental, and vision insurance; a 401(k) retirement plan; and paid time off. Please review this link for more information regarding employee benefits in the United States.
This job description sets forth the responsibilities of this position and may be changed from time to time as shall be determined.
