Truist Financial

Head of Fraud Strategy and Transformation

Truist Financial$150K — $180K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree or equivalent education
  • Ten+ years of financial services experience with a focus on fraud management
  • Strong leadership and communication skills
  • Experience in Internal Audit and/or Governmental Regulatory roles for over five years
  • Progressive management experience with project leadership capabilities
  • Prior structured problem-solving experience

Responsibilities

  • Shape and execute the multi-year fraud strategy at Truist
  • Build influential partnerships across company divisions
  • Lead enterprise-wide fraud program transformations
  • Define and deliver solutions to complex fraud-related challenges
  • Manage and mentor a dedicated fraud program execution team
  • Serve as a subject matter expert in fraud program reviews
  • Coordinate with third-party vendors and internal resources for initiative execution

Benefits

  • Comprehensive medical, dental, and vision insurance
  • Life insurance and disability coverage
  • Tax-preferred savings accounts
  • 401k plan with employer contributions
  • Generous vacation and sick leave policy including paid holidays
  • Potential participation in defined benefit pension plans and restricted stock units
Full Job Description

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Head of Fraud Strategy and Transformation is a senior leadership role accountable for shaping and executing Truist's multi-year fraud strategy roadmap across consumer, small business, and wholesale products and channels. This leader sets the forward-looking vision for how Truist detects, prevents, and responds to fraud at scale, while materially advancing client experience, loyalty, and operating efficiency. Reporting into the Head of Fraud, this role translates emerging fraud threats, regulatory expectations, and industry innovation into a prioritized, funded, and executable transformation portfolio. As the single point of accountability for fraud strategy and roadmap governance, the leader partners across the enterprise to sequence investments and ensure delivery aligns with Truist's Risk Management Framework and regulatory expectations. The role carries high visibility with executive leadership, regulators, and industry forums, requiring fraud expertise, transformation leadership at scale, and executive presence across a complex, matrixed enterprise.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  
1.    Structure ambiguous problems into scopes of work that can be executed by teams around the organization. 
2.    Build influential partnerships with senior managers and executives from all parts of the Company.  
3.    Provide leadership and drive complex, multifaceted Fraud program enterprise-wide transformational initiatives with excellence in scope, timeframes, adherence to regulatory requirements, and budget. 
4.    Lead definition and delivery of solutions to complex problems that result in the reduction of regulatory risk, reduction in operating expenses and/or enhancements to client experience.
5.    Manage a team of dedicated teammates responsible for executing upon the relevant components of the Fraud Program.
6.    Act as a subject matter expert for response regarding Fraud program reviews with Examiners, Auditors, Model reviewing parties, and other program reviewing functions. 
7.    7. Manage relationships with third-party vendors, Enterprise Technology and other resources required to execute initiatives
8.    Owns execution of strategy, accountable for delivery of results including internal and external reporting of results.
9.    Partners with executives from other teams to prioritize and coordinate opportunities for improvement across organizations
10.    Willingness to go deep to fully understand challenges and create solutions
11.    Acts as a change agent to influence the strategic direction of organization
12.    Extensive cross-organization coordination including fraud operations, product & channel technology teams, strategy & analytics and cyber security

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.    Bachelor’s degree  or equivalent education
2.    Ten+ years of financial services work experience, including Fraud management experience
3.    Prior structured problem solving experience through consulting, business leadership or federal government experience
4.    Strong leadership and communication skills
5.    Five+ years direct Internal Audit and/or Governmental Regulatory experience
6.    Experience leading projects and driving change
7.    Progressive management experience

Preferred Qualifications:

1. Advanced degree — MBA, Master's in Analytics/Data Science, Risk Management, Computer Science, or a related discipline.

2. 15+ years of progressive experience in fraud, financial crimes, or payments risk at a large financial institution, fintech, payments network, or top-tier consulting firm — including senior leadership accountability for fraud strategy or large-scale transformation outcomes.

3.Demonstrated experience building and executing multi-year fraud strategy roadmaps including business case development, investment prioritization, and benefits realization.

4.Deep subject matter expertise across the fraud value chain paired with working knowledge of Reg E, Reg Z, Reg CC, FCRA/ID Theft Red Flags, UDAAP, and FFIEC Authentication Guidance. Proven fluency in AI/ML and advanced analytics applied to fraud detection and decisioning.

5.Executive-level communication and influence skills, including experience presenting to C-suite, Boards of Directors, and external regulators; relevant certifications (CFE, CAMS, CRCM, CISM, PMP, Six Sigma) a plus.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

About Truist Financial

Truist Financial Careers

Join the dynamic team at Truist Financial, a leader in the financial services sector, and propel your career to new heights. At Truist Financial, we offer more than just job opportunities; we provide a platform for professional growth and innovation in an environment that values diversity and leadership.

Why Truist Financial?

At Truist Financial, we are committed to building a diverse and inclusive workplace where every team member is empowered to contribute their unique skills and perspectives. We believe that our strength lies in our diversity, and we are dedicated to fostering a culture that embraces the differences that make each of us unique.

Explore a World of Opportunities

Whether you're seeking your first internship or a seasoned professional looking to advance your career, Truist Financial offers a range of employment opportunities across various disciplines. Our team is growing, and we are constantly looking for talented individuals who are eager to make an impact.

Innovate and Lead

Join us and be part of a culture of innovation where your ideas can help shape the future of banking. At Truist Financial, you’ll work alongside industry leaders and have access to cutting-edge resources that foster continuous professional development and innovation.

Develop Your Career

Truist Financial is deeply invested in the career progression of our employees. We offer robust training programs, including leadership development and diversity training, to ensure you have the tools needed to succeed. Our commitment to your growth is reflected in our comprehensive benefits package, designed to support you both professionally and personally.

Networking and Professional Development

Enhance your professional network and connect with like-minded colleagues through our various networking events and community engagement initiatives. At Truist Financial, we believe in the power of connections and the impact they can have on your career.

Join Our Team

Ready to take the next step in your career? Explore the current job openings at Truist Financial. We are hiring across multiple departments, looking for passionate, curious, and innovative individuals to join our team. Check out our available positions and find the one that best matches your skills and interests.

Prepare for Your Interview

Make a great first impression. Visit our Careers page for tips on how to craft a compelling resume and succeed in your interview at Truist Financial. We are excited to see how you can contribute to our team and help us drive the future of banking.

Stay Connected

Don’t miss out on future opportunities or insights into our company culture and industry trends. Subscribe to our job alert emails and stay informed about new positions and career tips directly from our professionals. At Truist Financial, we’re not just offering jobs; we’re building careers. Join us and discover how you can make a difference and fuel your future.

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Learn more about Truist Financial
Size
50,283 employees
Market Cap
$56.6 billion
Industry
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