*This role is based in London*
JOB DESCRIPTION SUMMARY:
Lead the UK/Ireland and EU markets in the development, execution, and continuous improvement of Pizza Hut's Food Safety & Quality Assurance systems, ensuring regulatory compliance, product quality, supply chain integrity, and a strong food safety culture.
RESPONSIBILITIES:
Job Size
- Responsible for Food Safety and Quality Assurance across the UK, Ireland, and EU.
- Supports franchise partners, suppliers, manufacturing, distribution, and restaurant operations.
- Regional accountability for all programs and requirements outlined by the Global Food Safety Center of Excellence.
Food Safety & Quality Strategy & Governance
- Own the Food Safety & Quality Assurance (FSQA) strategy for the UK, Ireland, and EU markets, ensuring alignment with Pizza Hut's global vision and businessobjectives.
- Provide leadership for the development, implementation, and continuous improvement of the Food Safety Management System (FSMS), associated policies, standards, and governance processes.
- Drive a proactive food safety culture through risk-based decision making, operational excellence, and continuous improvement initiatives.
- Anticipate emerging regulatory and industry trends, ensuring organizational readiness and ongoing compliance.
Supplier & Restaurant Food Safety
- Provide strategic oversight of supplier quality systems, Quality Systems Audit program, supplier approval, performance management, audits, corrective actions, and continuous improvement.
- Partner with Operations Team on strategic oversight for restaurant food safety programs and FSCC audit program.
- Establish andmaintainproduct quality standards throughout the entire product lifecycle, including product specifications, ingredient management, quality audits, product evaluations, and restaurant complaint investigations.
- Partner with Supply Chain and Procurement to support alternate sourcing strategies, supplier development, business continuity planning, and cost optimization whilemaintainingfood safety and quality expectations.
- Ensure effective food safety oversight across manufacturing, distribution, and restaurant operations.
Risk Management, Compliance & Crisis Leadership
- Serve as the regional subject matter expert for food safety, quality, regulatory compliance, nutrition, and allergen management.
- Lead regional crisis management activities, including food safety incidents, product withdrawals, recalls, and regulatory investigations, ensuringtimelyand effective resolution.
- Develop risk-based performance metrics, predictive analytics, and executive reporting toidentifyemerging risks and drive preventative actions.
- Ensure compliance with all applicable regulatory requirements and Pizza Hut global standards across assigned markets.
Business Partnership & Stakeholder Leadership
- Serve as the primary Food Safety & Quality business partner to regional leadership, Operations, Supply Chain, Procurement, Marketing, Regulatory Affairs, and franchise organizations.
- Build collaborative relationships with franchisees, suppliers, regulatory agencies, and industry associations to strengthen organizational capability and protect the Pizza Hut brand.
- Influence cross-functional decision making by integrating food safety and quality considerations into business planning, innovation, and operational execution.
- Represent Pizza Hut in industry forums and with regulatory authorities to advance food safety best practices and organizational credibility.
Organizational Capability & Talent Development
- Build and develop a high-performing Food Safety & Quality organization through coaching, capability development, succession planning, and performance management.
- Establish technical training programs that strengthen food safety knowledge across franchisees, suppliers, and internal business partners.
- Foster a culture of accountability, continuous learning, and operational excellence that enables sustainable business growth.
People Leadership
- Direct Reports: 5
- Indirect Reports: Cross-functional leadership across franchisees, suppliers, and regional teams.
Working Relationships
- Global & Regional FSQ COEs
- Operations Team
- Supply Chain Team
- Food and Packaging Suppliers
- Franchisees
- Regulatory Authorities
REQUIRED QUALIFICATIONS:
- Bachelor's degree in Food Scienceor related field
- 7 - 10+ years of Food Safety & Quality experience
- Deepexpertisein Food Safety Management Systems (FSMS), HACCP, GFSI-recognized standards, supplier quality assurance, food regulations, and crisis/incident management.
- Proven ability to lead cross-functional teams, influence stakeholders, and drive continuous improvement initiatives across complex and geographically diverse environments.
- Strong analytical and problem-solving skills, with the ability to assess risks, interpret technical data, and make sound business decisions.
- Excellent written and verbal communication skills, including the ability to effectively communicate technical concepts to both technical and non-technical audiences.
- Demonstrated success managing audits, regulatory inspections, corrective action programs, and supplier performance improvement initiatives.
PREFERRED QUALIFICATIONS:
- Professional fluency in French.
