10+ years in payments or fintech, with 5+ years in a leadership role at a high-growth SaaS or tech company
Proven experience owning a P&L, including pricing and forecasting
Experience running payments on a platform model (e.g., Adyen for Platforms, Stripe Connect)
Familiarity with vertical SaaS platforms targeting SMB and mid-market merchants
Strong negotiation skills with acquirers and financial partners
Sound judgment on merchant risk management
Exceptional executive communication skills, capable of presenting to senior leadership
Ability to build processes and data in a lean team environment
Comfortable operating across multiple regions and time zones
Bonus: Experience in embedded lending, insurance, or hospitality
Responsibilities
Own the Financial Services P&L, including strategy and revenue forecasting
Scale ROLLER Capital and Instant Cash Out, driving adoption and managing risk
Lead merchant risk and fraud management, balancing exposure and experience
Manage partner portfolio, including commercial terms and escalations
Shape the financial services roadmap in collaboration with Product and Engineering
Ensure regulatory compliance and provide clear guidance to merchants
Support Sales with pricing approvals and enterprise deal negotiations
Lead and develop the Financial Services team, building operational frameworks
Benefits
Work on a category-leading product in a fun, high-growth industry
Engage in company-wide initiatives and social activities through the 'Vibe Tribe'
Access to a Team Member Assistance Program for health and wellbeing support
16 weeks paid Parental Leave for primary carers and 4 weeks for secondary carers
Highly flexible work environment with access to WeWork
Collaborate with a driven and dynamic team
Individual learning and development budget with career growth opportunities
Full Job Description
About the Role
We're looking for a Head of Financial Services to own ROLLER's embedded financial services business end to end. Reporting to our Chief Product Officer, you'll run it as a P&L: pricing, partner economics, merchant risk, payments operations and the financial services roadmap, working day to day with Product, Engineering, Finance, Legal and our go-to-market teams.
You'll be the senior commercial owner of our relationships with key payments partners, the person Sales brings into enterprise and franchise deals, and the voice of Financial Services to our senior leadership team and in board reporting. It's a hands-on leadership role in a lean team - you'll set the strategy and defend the numbers, and stay close enough to onboarding, payouts, reserves and disputes to know when something is wrong before a merchant tells us. What You'll Do
Own the Financial Services P&L - strategy, annual plan, revenue, margin, pricing and forecast across payments, lending and insurance
Scale ROLLER Capital and Instant Cash Out - eligibility and offer rules, underwriting and portfolio risk with our lending partner, and the go-to-market that drives adoption - and take Refund Protection and the next products from launch to scale
Lead merchant risk and fraud - own the framework across onboarding, reserves, fraud monitoring, chargebacks and account actions, balancing loss exposure against merchant experience
Manage the partner portfolio - commercial terms, revenue share, pricing changes, governance and escalations with Adyen, Stripe, Cover Genius and our hardware vendors
Shape the financial services roadmap with Product and Engineering - bring the commercial case through our launch process, prioritise with the payments squad, and make sure what we build lands with merchants and pays back
Own regulatory and scheme compliance - surcharging, interchange pass-through and payment acceptance across our markets, turning regulatory change into clear merchant guidance
Back Sales and enterprise customers - pricing approvals and deal support, enterprise and franchise-group deals and renewals, competitive positioning, and enablement so Sales, Customer Success and Support can sell and support financial services without you in the room
Lead and develop the Financial Services team - build the runbooks, coverage and data that keep escalations off your desk, and hire against the plan as the business grows
About You
You have 10+ years in payments or fintech, including 5+ years leading a function at a high-growth SaaS or technology company with strong tenure - we really value tenure in a scaling organisation as a requirement
You've owned a P&L - set the pricing, built the forecast, and defended the numbers with a CFO
You've run payments on a platform model - Adyen for Platforms, Stripe Connect, a PayFac or a marketplace - and you understand onboarding and KYC, settlement, reserves, disputes, and interchange and scheme-fee economics from the inside
You've done this inside a vertical SaaS platform selling to SMB and mid-market merchants, so payments attach, repricing a back book and the tension between go-to-market and risk are familiar territory
You've negotiated commercial terms with a major acquirer, processor or financial partner - revenue share, pricing changes, contract renewals
Sound judgement on merchant risk - you've made reserve, fraud and account decisions under uncertainty and can explain them to a merchant and to a board
Executive-grade communication - you can write a board-ready section, present to a senior leadership team, and turn a regulatory change into guidance a venue owner can act on
You build process, playbooks and data in a lean, evolving team rather than inheriting a mature one - and you'll go deep in the operational detail when it matters
You're comfortable operating across regions and time zones - we run across Australia, the US, Canada, the UK and Europe
Bonus points for embedded lending or merchant cash advance, embedded insurance, payment hardware economics, hands-on use of AI tooling, or experience in attractions, leisure or hospitality
Perks!
You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews.
Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
Highly flexible work environment with an All Access pass to WeWork depending on your location
Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
Individual learning & development budget plus genuine career growth opportunities as we continue to expand!
