Head of Commercial Platforms

Job Summary

The Head of Commercial Platforms is responsible for leading the strategy, delivery, integration, governance, and continuous improvement of the organization's commercial technology platforms. Platforms may include Salesforce, contract lifecycle management (CLM), CPQ-estimator, and other customer-facing systems that enable sales, pricing, quoting, contracting, account management, and customer engagement. This role reports to the VP of Enterprise Platforms under the Chief Operating Officer and is accountable for ensuring commercial platforms are scalable, secure, integrated, user-centered, and aligned to enterprise growth objectives

Essential Job Responsibilities

• Commercial Platform Strategy: Define and execute the roadmap for commercial platforms, including Salesforce, CLM, CPQ-estimator, and other customer-facing systems. Ensure platform investments support revenue growth, sales effectiveness, contracting efficiency, customer experience, and enterprise scalability.

• Team Leadership: Build, mentor, and lead a team of platform owners. Foster collaboration, accountability, technical excellence, and a strong service orientation to the business.

• Technical and Solution Oversight: Oversee platform architecture, configuration, customization, integrations, data flows, release management, and production support. Ensure solutions are designed for usability, reliability, security, maintainability, and alignment with enterprise architecture standards.

• Cross-Functional Business Partnership: Partner with leaders to understand business needs, prioritize demand, resolve issues, and deliver platform capabilities that improve commercial outcomes and user adoption.

• Platform Optimization and Innovation: Identify opportunities to simplify processes, reduce manual work, improve sales productivity, enhance customer-facing workflows, and leverage automation, analytics, AI-enabled capabilities, and emerging platform features where appropriate.

• Governance, Risk, and Compliance: Establish platform governance, prioritization, access controls, data stewardship, documentation, testing, change management, and compliance practices. Ensure customer and commercial data is protected and platform changes are delivered with appropriate controls and communication.

Qualifications & Requirements

Required Experience:

• 10+ years of experience leading enterprise applications, commercial platforms, revenue operations technology, or digital transformation initiatives, with significant experience supporting sales, quoting, contracting, customer engagement, or lead-to-cash processes.

Technical Expertise:

• Deep knowledge of commercial platform ecosystems, including Salesforce Sales Cloud or related CRM capabilities, CLM solutions, CPQ or estimating tools, workflow automation, integrations, data management, reporting, and user support models.

• Experience with platform architecture, system integrations, release management, Agile delivery, DevOps practices, data governance, security, access controls, and enterprise application lifecycle management.

Leadership Skills:

• Proven ability to lead cross-functional teams, manage platform budgets and vendor relationships, prioritize demand, influence senior stakeholders, and deliver complex initiatives on time with measurable business impact.

Education:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, Engineering, or a related field preferred. Relevant certifications in Salesforce, CPQ, CLM, enterprise architecture, Agile, or product management are a plus.

Soft Skills:

• Strong executive communication, stakeholder management, and problem-solving skills, with the ability to translate business needs into scalable platform capabilities and explain technical concepts to non-technical audiences. Demonstrated ability to balance strategic vision with hands-on operational execution.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Enterprise Decision Making

Applies deep business and financial insight to guide strategic decisions, resource allocation, and thought leadership.

• Use financial and market expertise for long-term direction
• Build strategic partnerships
• Promote a customer-first mindset
• Allocate global resources for innovation and growth

Cultivates a Growth Mindset

Fosters innovation through curiosity, smart risk-taking, and adaptability-aligning change with strategy for lasting impact.

• Promote curiosity and forward-thinking
• Build a culture of innovation through partnerships
• Drive innovation to meet client needs
• Lead innovation with a clear vision
• Align innovation with market trends

Builds Talented Teams

Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.

• Focus on employee engagement
• Build a strong talent pipeline

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships
• Nurture long-term relationships
• Remove collaboration barriers
• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in
• Align communication with organizational goals
• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.

• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management