Head of Commercial Excellence

WS Audiology Americas

$150K — $180K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in commercial analytics or related field
  • Proven background in driving decision-making using BI, CRM, and ERP systems
  • Strong sales experience with ability to train and lead sessions
  • Strategic mindset with proactive approach to market opportunities
  • Data-driven with expertise in process development and customer engagement

Responsibilities

  • Drive management decision-making through data insights from BI and CRM systems
  • Implement and optimize sales enablement tools and technologies
  • Collaborate with commercial leadership to translate insights into action
  • Develop comprehensive market opportunity analyses across sales channels
  • Ensure data consistency and accuracy across commercial business units
  • Monitor and enhance sales reporting accuracy and distribution
  • Lead continuous improvement initiatives in sales processes and market analytics

Benefits

  • Comprehensive health benefits including medical, dental, and vision
  • Generous PTO policy with vacation and sick days
  • 401(k) plan with company match
  • Opportunities for professional development and training
  • Collaborative work environment that encourages innovation
Full Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Create value through commercial analytics for optimal effectiveness:
• Drive management decision-making & program development by deriving analytics and insights from our BI, CRM, and ERP systems. • Drive/Optimize / Implement enabling tools / technologies (CRM, data analytics, BI) to field sales teams.
• Align with commercial leadership for use cases to help create action with insights gained.
• Define and develop quantified view of market opportunity across sales channels.
• Establish and maintain a "single source of truth" for consistency and visibility to data across multiple commercial business units.
• Monitor the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommends revisions to existing reports or assists in the development of new reporting tools as needed. Establish comprehensive WSA customer view from all WSA business touchpoints (Customer 360). Inclusive of; revenue created, cost to serve, customer profitability, and market trends to support promotional and pricing activities
• Ensuring accuracy and alignment of several data sources into actionable views for Leadership and broader organization to gain insights and take action.
• Partner with senior management to identify opportunities for sales process improvement. Foster an environment of continuous improvement. Market analytics
• Weekly updates of market provided data for insight to share gain(s) for WSA.
• Monthly and Quarterly updates of market provided data insight by selling channel and geography.
• Annual insight into industry performance and forecast to support future business planning.
• Partner with Marketing team to provide analytics and insight into Market performance Pricing design and administration
• Ensure pricing accuracy for our customers and implement processes to ensure continuation of price accuracy.
• Implement changes in WSA wholesale pricing as needed and/or requested.
• Provide strategic insight into pricing opportunities leveraging competitive knowledge and commercial opportunities to attract customers to WSA and increase revenue.
REQUIREMENTS:
  • Strategic mindset that is proactive
  • Data driven
  • Process development. Seeks to identify ways to simplify and improve interoperability and customer engagement
  • Sales background with ability to lead a training session as well as demonstrate skills.

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