Head of Clinical Operations

Medsien

$150K — $180K *
US-AnywhereRemote in United States
Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of healthcare operations or clinical operations experience
  • Senior leadership experience managing large healthcare operations teams
  • Proven experience in building and scaling healthcare operations
  • Track record in managing metrics such as productivity and quality
  • Experience developing and mentoring high-performing managers
  • Strong analytical and strategic communication skills
  • Ability to balance executive strategy with day-to-day operations

Responsibilities

  • Lead and scale the Clinical Operations and Care Partner operations
  • Manage and develop Operations Managers for consistent team performance
  • Build scalable operating processes, workflows, and staffing models
  • Own operational metrics related to quality and productivity
  • Enhance clinical quality and operational consistency during growth
  • Collaborate with Product teams to streamline processes and introduce automation
  • Create a leadership structure to support organizational growth

Benefits

  • Generous vacation and PTO policies
  • Fully remote work opportunities
  • Training, mentorship, and coaching from leadership
Full Job Description
We are seeking a high-caliber Head of Clinical Operations to lead ans scale Medsien's growing clinical operations.

As a Head of Clinical Operations, you will:
  • Lead and scale Medsien's Clinical Operations organization and Care Partner operations.
  • Manage and develop Operations Managers while establishing strong accountability and consistent performance across teams.
  • Build scalable operating processes, staffing models, workflows, and management systems.
  • Own key operational metrics across quality, productivity, capacity, staffing, and performance.
  • Strengthen clinical quality and operational consistency as the organization grows.
  • Partner with Product and other teams to improve workflows, introduce automation, and operationalize new programs.
  • Build the leadership structure and operational foundation needed to support Medsien's continued growth.

Please apply if you have:
  • 10+ years of healthcare operations, clinical operations, or care delivery experience,
  • Senior leadership experience managing managers and large healthcare operations teams,
  • Demonstrated experience building and scaling healthcare operations, teams, and processes,
  • Strong track record in operational performance, including productivity, quality, staffing, capacity, and performance management,
  • Experience developing strong managers and building accountable, high-performing teams,
  • Strong analytical, strategic, and executive communication skills,
  • Ability to operate at both the executive/strategic level and remain close to day-to-day operations,
  • Residence in the US.

The below qualifications are strong nice-to-haves:
  • VP, Head, or Senior Director-level healthcare operations experience,
  • Experience at a health tech, digital health, healthcare services, medical group, MSO, or health system,
  • Experience managing large distributed or remote care teams,
  • Experience with care management, population health, chronic care, virtual care, or remote care,
  • Experience using technology, automation, and data to scale healthcare operations.

For this position, we offer:
  • Competitive USD salary and stock options,
  • Generous vacation and PTO policies,
  • Fully remote work opportunities,
  • Training, mentorship, and coaching from leadership.

Our Process

We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and must prioritize who we speak to.

Employment at Medsien is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.

Thank you for taking the time to apply for a position at Medsien!

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