We're looking for a Head Of Client Success to join our team in New York and play a key role in shaping the future of neuro-contextual advertising at a global scale.
The RoleWe are looking for a Head of Client Success to lead and develop our Client Success team across the region.
In this role, you will be responsible for defining and executing our regional Client Success strategy, driving client satisfaction, retention, and revenue growth while ensuring operational excellence.
You will work closely with Sales, Ad Operations, and other cross-functional teams to strengthen relationships with key clients and agency partners, identify new growth opportunities, and deliver an outstanding client experience.
This is a key leadership position for someone with a strong commercial mindset, deep knowledge of the AdTech industry, and a passion for developing high-performing teams.
Your ChallengeAs Head Of Client Success, you will:
- Regional Client Success Strategy: Define and execute the Client Success strategy across North America, aligning team priorities with business objectives, revenue growth, and client retention.
- Team Leadership & Development: Lead, coach, and develop the Client Success team, establishing clear performance expectations, supporting professional growth, and fostering a collaborative, high-performing culture.
- Strategic Account Management: Oversee relationships with key clients and agency partners, acting as a senior escalation point and ensuring a consistent, high-quality client experience.
- Revenue Growth & Retention: Drive upselling, cross-selling, and account expansion strategies in partnership with Sales, maximising incremental revenue and long-term client value.
- Campaign Performance & Excellence: Ensure the team delivers successful advertising campaigns, meeting client objectives, performance KPIs, and operational standards in collaboration with Ad Operations.
- Data-Driven Strategy: Establish and monitor key Client Success metrics, using campaign performance, client feedback, and business insights to identify opportunities and improve results.
- Cross-Functional Leadership: Partner closely with Sales, Ad Operations, Insights, and other regional and global stakeholders to align commercial strategies, resolve challenges, and improve the client experience.
- Process Optimisation: Identify opportunities to improve workflows, reporting, account management practices, and team efficiency, ensuring scalable Client Success operations across the region.
What You'll Need to Succeed- 8+ years of experience in Client Success, Account Management, digital advertising, AdTech, media, or related client-facing roles.
- Proven people management and leadership experience, including coaching, developing, and managing high-performing Client Success or Account Management teams.
- Strong track record of driving client retention, account growth, upselling, and incremental revenue across strategic accounts.
- Deep understanding of digital advertising and programmatic, including campaign strategy, performance measurement, DSPs, SSPs, and the broader AdTech ecosystem.
- Established relationships with agencies, advertisers, and key stakeholders in the North American advertising market.
- Experience defining and managing team KPIs, revenue targets, client satisfaction metrics, and operational performance.
- Strong strategic and commercial mindset, with the ability to translate business objectives into actionable Client Success initiatives.
- Excellent leadership, communication, negotiation, and stakeholder management skills, with experience influencing senior-level clients and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to use data to inform decisions, identify growth opportunities, and improve team performance.
- Ability to lead cross-functional initiatives, manage competing priorities, and drive continuous improvement in a fast-paced environment.
- Experience with CRM and reporting tools, such as Salesforce, Excel, or Google Sheets.
Why Join Seedtag?This is a defining moment to join Seedtag, a company that combines scale, ambition, and soul.
Growth & Opportunity: Accelerated, hands-on development with real ownership, global projects, and internal mobility.
Flexibility: We trust you to balance work and life with flexible schedules and a hybrid model; work from home, the office, or wherever you do your best work.
Learning & Development: Access to online learning, continuous training, and optional English or Spanish group classes.
Culture that Cares: Well-being is part of how we work, supported by initiatives like SeedDay, Digital Disconnection, and team-building moments.
Connection & Fun: Global events, offsites, celebrations, and a strong sense of belonging across all Seedtag locations.
Compensation- Base Salary: $140,000 - $153,000 USD annually
- Target Bonus: $29,000 - $32,000 USD annually
- On-Target Earnings (OTE): $169,000 - $185,000 USD annually
Compensation will be determined based on factors such as skills, experience, qualifications, and business needs.
Additional Perks- Flexible remuneration plan.
- Program for transit and parking.
- Health insurance: Comprehensive coverage is included.
- Gympass: Access to wellness programs and fitness classes.
- Unlimited Paid Time Off.
- 401K: Seedtag will be making a matching contribution of the first 6% of pay, up to $4,000 per year.
Ready to Join the Seedtag Universe?If you're looking for a place where technology has soul, where ideas turn into impact, and where people truly come first, welcome to Seedtag.
Send us your CV and let's build the future of advertising together.
#MakeItHappen #OneTeamOneDream #ILoveSeedtag #DreamBig
