4+ years of experience in client-facing roles, particularly in creative agencies or market research firms
Ability to communicate effectively with brands and customer insights teams
Significant experience in pitch development and project leadership for enterprise clients
Degree in STEM, communications, statistics, business or public policy is advantageous
Consultative mindset with strong problem-solving and critical thinking skills
Analytic proficiency, particularly in Excel; Python knowledge is a plus
Excellent attention to detail and quantitative reasoning skills
Strong project management abilities, capable of self-management and prioritization
Responsibilities
Build and maintain strong relationships with enterprise clients, including face-to-face interactions
Lead strategic pre-testing program development for major accounts
Advise clients in content test design and interpretation
Identify client support opportunities and ensure product alignment
Demonstrate problem-solving capabilities in pitches using brand knowledge and Swayable's technology
Ensure client satisfaction and ongoing engagement with Swayable's services
Collaborate with sales on contract renewals, upselling, and expansion opportunities
Benefits
100% coverage for Medical, Dental & Vision
Generous paid time off
Equity options available
401k plan and Flexible Spending Account (FSA)
Stipend for ongoing professional development
Full Job Description
Location: The client success team is based in Williamsburg, Brooklyn and San Francisco, and the team is in-office 3x a week
About the role:
Swayable is looking for a Client & Research Success Director to help enterprise clients turn research into stronger messaging, creative, and marketing decisions. You'll serve as a strategic advisor to leading brands and agencies, developing pre-testing programs, guiding adoption, and partnering with sales to drive renewals and expansion.
You'll join our Client & Research Success team, which owns client relationships and connects client needs with product development. We're a collaborative team that invests in professional growth through regular feedback, shared goals, and hands-on support from one another.
What You'll Do:
Own relationships with a portfolio of enterprise clients, building trust with brand, marketing, and insights teams through strategic guidance and regular engagement.
Develop strategic pre-testing programs that connect Swayable's capabilities to each client's business goals, creative process, and key marketing decisions.
Guide clients through research design, test execution, and results interpretation-turning findings into clear recommendations for stronger messaging and creative.
Help clients get more value from Swayable by identifying new use cases, recommending relevant capabilities, and translating client needs into actionable product feedback.
Partner with sales on pitches, bringing brand and research expertise to demonstrate how Swayable can address a prospective client's specific challenges.
Drive adoption and ongoing usage by making Swayable a core part of clients' decision-making processes and demonstrating the impact of their testing programs.
Collaborate with sales on renewals and expansion, identifying growth opportunities and building a clear case for continued investment across your client portfolio.
Who You Are:
5+ years of client-facing experience in research, consumer insights, brand strategy, consulting, account management, or related fields.
An understanding of how brand, marketing, and insights teams work, with the ability to connect research to their goals and decisions.
A consultative approach: you ask thoughtful questions, solve problems, and translate complex information into clear, actionable recommendations.
Strong analytical and quantitative reasoning skills, with experience using Excel to interpret and synthesize data; Python is a plus.
Familiarity with research methods and statistics-or a demonstrated ability to learn them-and the ability to explain findings to nontechnical audiences.
Strong project management skills and attention to detail, with the ability to independently manage multiple client priorities and deliverables.
Clear, confident communication and presentation skills, with experience contributing to client pitches or strategic presentations.
A collaborative mindset and comfort learning quickly in a fast-paced startup environment.
College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful)
Benefits:
100% Medical, Dental & Vision Plans
Compensation of $150-$170K depending on previous experience
