5+ years of project or program management experience
Hands-on experience with full-cycle HCM implementations on platforms like UKG, ADP, or Workday
Knowledge of core HR processes including payroll and benefits
Experience managing vendors against scope and commitments
Ability to lead cross-functional teams without direct authority
Proficient in project management tools and methodologies
Comfortable handling sensitive employee data within compliance requirements
Responsibilities
Drive end-to-end delivery of HCM initiatives including implementations and upgrades
Build and maintain integrated plans tracking timelines and risks
Run status reporting and updates for HR, Finance, and IT leadership
Gather and translate requirements from HR and business partners
Partner with HCM vendors to ensure adherence to scope and timelines
Coordinate integrations with systems like ERP and ATS
Own testing and data migration execution including user acceptance testing
Lead change management and training for new processes
Plan and manage cutovers and go-lives, ensuring smooth transitions
Benefits
In-house role with direct involvement in platform improvements
Opportunity to work closely with multiple departments
Hands-on ownership of HCM initiatives
Engagement with senior leadership and cross-functional teams
Potential for professional development in project management and HCM systems
Full Job Description
RingCentral is looking for an HCM Program Manager to drive delivery of our Human Capital Management initiatives, from new module rollouts to upgrades, integrations, and process improvements. This is a senior individual contributor role with no direct reports. You'll be the hands-on owner who keeps HR, Payroll, Finance, IT, and our HCM vendor aligned and moving, and who makes sure what we launch actually gets adopted. This is an in-house role. You won't be handing off to a client at go-live; you'll live with the platform and keep making it better. Reports to [Hiring Manager Title, e.g. Director of HR Technology / HRIS Manager]. What you'll do
Drive end-to-end delivery of HCM initiatives, including module implementations (Payroll, Time & Attendance, Benefits, Talent, Recruiting), upgrades, and vendor releases
Build and maintain integrated plans across related workstreams, tracking timelines, dependencies, risks, and budget
Run the operating rhythm: status reporting, working sessions, and steering committee updates for HR, Finance, and IT leadership
Gather requirements from HR, Payroll, and business partners and translate them into clear scope, configuration needs, and success criteria
Partner day-to-day with the HCM vendor and implementation partner, holding them to scope, timelines, and SOW commitments
Coordinate integrations with adjacent systems such as ERP/GL, benefits carriers, LMS, ATS, and identity management
Own testing and data migration execution, including end-to-end, parallel payroll, and user acceptance testing
Lead change management, training, and communications so employees, managers, and HR teams adopt new processes
Plan and run cutovers and go-lives, then manage hypercare and transition to ongoing support
Surface risks early, escalate with options, and contribute to the HCM roadmap based on what you learn after launch
What you bring Required
5+ years of project or program management experience
Hands-on experience driving at least one full-cycle HCM implementation on a platform such as UKG, ADP, Dayforce, Workday, Oracle, or SuccessFactors
Working knowledge of core HR processes: hire-to-retire, payroll, time and attendance, benefits, and compensation
Experience managing vendors and implementation partners against scope and SOW commitments
Proven ability to lead cross-functional teams through influence, without direct authority
Strong command of project management tools and methods (Smartsheet, Jira, MS Project, or similar; Agile, Waterfall, or hybrid)
Comfort handling sensitive employee data and working within privacy and compliance requirements
Clear, confident communicator who can brief leadership and run a working session with equal ease
Background in change management (Prosci or similar)
About RingCentral
RingCentral is a cloud-based communication and collaboration platform that provides businesses with a range of tools to manage their communications and enhance their productivity. The company offers a variety of services, including voice, video, messaging, and collaboration tools, all of which are accessible from a single platform. RingCentral's platform is designed to be flexible and scalable, making it suitable for businesses of all sizes and industries. The company was founded in 1999 and is headquartered in Belmont, California.
