YOUR MISSION AT THE HEART OF INNOVATIONThe
HASTUS Expert Consultant acts as a trusted advisor to clients, as well as to Sales, Project, and Product Management teams, to determine the best use of GIRO solutions in a given context.
Through their understanding of public transit operational challenges and HASTUS solutions, the HASTUS Expert Consultant provides expert guidance to clients to optimize their processes and day-to-day operations.
They assess and recommend solutions that meet client needs while respecting their business objectives and rules.
YOUR MAIN RESPONSIBILITIESEXPERT SERVICES- Advise clients on best practices for managing day-to-day operations and effectively using software features to maintain their level of service.
- Analyze operational challenges encountered by clients and recommend configuration or process adjustments to improve day-to-day operational efficiency.
- Share best practices observed at other transit organizations and recommend approaches adapted to each client's specific context.
- Support clients in evolving their operational practices to fully leverage GIRO solutions.
SUPPORT TO PROJECT TEAMS- Support project teams with implementation initiatives and the optimization of operational processes using day-to-day management solutions.
- Carry out project assignments or deliver advanced client training.
- Contribute to estimates of the effort and timelines required to complete project activities.
- Contribute to business needs analysis and the definition of solutions adapted to clients' operational realities.
SUPPORT TO THE SALES TEAM- Support sales initiatives, including customizing software demonstrations using prospective clients' own data.
- Reproduce and analyze a prospective client's current situation to develop and present efficient solutions as part of a proof of concept.
- Assist in preparing business proposals and contribute to promoting and selling GIRO products and services through meetings, presentations, and demonstrations.
CONTRIBUTION TO PRODUCT MANAGEMENT- Communicate opportunities for new developments requested by clients or identified as potentially valuable following a client engagement.
- Participate in needs analysis, development meetings, and roadmap planning to effectively represent user needs, including the development of agentic AI capabilities within our products.
- Participate in client visits and deliver demonstrations and functional presentations, particularly for clients where new developments are being considered.
- Contribute to product evolution by sharing expertise in public transit operations and the needs of HASTUS users.
THE SKILLS THAT WILL MAKE YOU A KEY MEMBER OF OUR TEAM- Education in transportation, engineering, operations research, artificial intelligence, or another related field;
- A minimum of five years of operational experience in public transit, along with a strong understanding of operational challenges related to vehicle and workforce management;
- Significant experience with HASTUS solutions or experience as a key user of planning or operational management tools within a transit organization (strong asset);
- Strong analytical and problem-solving skills;
- Ability to communicate effectively in French and English, given frequent interactions with clients in both languages;
- Proficiency in Spanish or German (an asset);
- Availability and willingness to travel internationally on occasion;
- Demonstrated ability to collaborate effectively within a team;
- Strong interpersonal skills, particularly in a customer service environment;
- Ability to work effectively in ambiguous situations, along with curiosity and resourcefulness.
ASSETS- Experience as an advanced HASTUS user, super-user, or administrator;
- Experience in day-to-day operations management, workforce planning, or vehicle planning;
- Participation in process optimization, implementation, or operational management system migration projects within a transit organization.
READY TO HELP SHAPE THE FUTURE WITH US?Apply today and connect with our Talent Acquisition team. We look forward to meeting you!
