Role descriptionJob Title: Senior Specialist - Package Implementation
Job Description:- 7 - 11 years of IT experience with strong experience in Guidewire application support hands on experience in ClaimCenter and high-level working knowledge in Billing Center
Primary Skills:- Lead day-to-day L2 production support including incident triage troubleshooting problem management and service restoration
- Strong working knowledge of Guidewire ClaimCenter including application functionality configurations integrations batch processes and production issue analysis
- High-level understanding of Guidewire BillingCenter and its key business processes and integrations
- Coordinate with L1 and L3development teams, Guidewire vendor teams, and business stakeholders for resolution of complex issues
- Drive SLA adherence incident prioritization RCA problem management operational health checks and support governance
- Provide technical guidance to the L2 team and support major critical incident management
- Experience working in an ITIL based production support environment with tools such as ServiceNow or equivalent
Secondary Skills:- Guidewire BillingCenter functional application knowledge
- Guidewire integrations APIs web services and batch processing
- SQL database troubleshooting and log analysis
- Incident Problem and Change Management
- ServiceNow or equivalent ITSM tools
- Guidewire Cloud SaaS exposure is preferred
- Good communication stakeholder coordination and team leadership skills
