Bachelor's degree in Business, Marketing, or related field
2+ years of experience in Account Management
Excellent interpersonal and communication skills
Strong analytical and problem-solving abilities
Knowledge of Payroll, HRIS, or Fintech industries
Proficiency with CRM software and project management tools
Demonstrated ability to leverage AI tools for customer engagement and operational efficiency
Responsibilities
Build and maintain strong client relationships and manage partnerships
Drive revenue growth by identifying upsell and cross-sell opportunities
Deliver exceptional service by addressing client needs and conducting business reviews
Support RFPs and RFIs by contributing to proposals and customer presentations
Achieve individual and team KPIs while monitoring account health
Leverage AI tools to enhance account planning and operational efficiency
Optimize client interactions using playbooks and recommend improvements
Benefits
Collaborative work environment
Opportunities for professional development
Access to advanced AI tools and technologies
Focus on client-centric service and relationship building
Dynamic and fast-paced workplace culture
Full Job Description
Description
The Account Manager is a key player responsible for nurturing and growing client relationships within our strategic-level accounts. Collaborating with the Account Management Regional Lead, you'll drive revenue generation, manage partnerships, and contribute to RFPs.
Responsibilities
Build and maintain strong client relationships, manage partnerships, and work with internal teams to resolve escalations and meet SLAs.
Drive revenue growth by identifying upsell and cross-sell opportunities within client accounts and supporting the implementation of new solutions.
Deliver exceptional service by addressing client needs, resolving issues, and conducting regular business reviews to understand priorities and future goals.
Support RFPs and RFIs by contributing to proposals and participating in customer presentations alongside the Sales team.
Achieve individual and team KPIs, monitor account health, identify risks and opportunities, and proactively address challenges.
Leverage AI tools to enhance account planning, customer communications, business reviews, risk identification, and operational efficiency.
Optimize client interactions and account management processes using playbooks and best practices, and recommend improvements based on customer feedback and business outcomes.
Requirements
Bachelor's degree in Business, Marketing, or a related field.
2+ years of experience in Account Management.
Excellent interpersonal and communication skills.
Strong analytical and problem-solving abilities.
Knowledge of Payroll, HRIS, or Fintech industries.
Proficiency with CRM software, project management tools, and AI-powered productivity solutions.
Demonstrated ability to leverage AI tools to improve customer engagement, business analysis, communication, and operational efficiency.
Client-focused with a passion for outstanding service.
Strong organizational and time management skills.
Collaborative team player adaptable to a fast-paced environment.
Success in this Role
The ideal candidate combines strong relationship-building skills with a modern AI-enabled approach to account management. They leverage technology to work smarter, strengthen customer relationships, and drive successful business outcomes for both customers and Papaya.
About Papaya Global
Papaya Global is a cloud-based SaaS platform that provides a complete global payroll solution, helping companies to manage their payroll and workforce management across borders. The platform automates the entire payroll process, from onboarding to payroll calculations, payments, and compliance. Papaya Global's platform is designed to help companies manage their global workforce, including full-time employees, contractors, and freelancers. The company was founded in 2016 and is headquartered in Tel Aviv, Israel.
