DescriptionThe Account Manager is a key player responsible for nurturing and growing client relationships within our strategic-level accounts. Collaborating with the Account Management Regional Lead, you'll drive revenue generation, manage partnerships, and contribute to RFPs.
Responsibilities- Build and maintain strong client relationships, manage partnerships, and work with internal teams to resolve escalations and meet SLAs.
- Drive revenue growth by identifying upsell and cross-sell opportunities within client accounts and supporting the implementation of new solutions.
- Deliver exceptional service by addressing client needs, resolving issues, and conducting regular business reviews to understand priorities and future goals.
- Support RFPs and RFIs by contributing to proposals and participating in customer presentations alongside the Sales team.
- Achieve individual and team KPIs, monitor account health, identify risks and opportunities, and proactively address challenges.
- Leverage AI tools to enhance account planning, customer communications, business reviews, risk identification, and operational efficiency.
- Optimize client interactions and account management processes using playbooks and best practices, and recommend improvements based on customer feedback and business outcomes.
Requirements- Bachelor's degree in Business, Marketing, or a related field.
- 5+ years of experience in Account Management.
- Excellent interpersonal and communication skills.
- Strong analytical and problem-solving abilities.
- Knowledge of Payroll, HRIS, or Fintech industries.
- Proficiency with CRM software, project management tools, and AI-powered productivity solutions.
- Demonstrated ability to leverage AI tools to improve customer engagement, business analysis, communication, and operational efficiency.
- Client-focused with a passion for outstanding service.
- Strong organizational and time management skills.
- Collaborative team player adaptable to a fast-paced environment.
Success in this RoleThe ideal candidate combines strong relationship-building skills with a modern AI-enabled approach to account management. They leverage technology to work smarter, strengthen customer relationships, and drive successful business outcomes for both customers and Papaya.
