10+ years in client services within the advertising industry
5+ years in pharmaceutical or healthcare advertising
Experience managing portfolios with scopes of $8-12M+
Proven relationship management at Director/Senior Director level
Strong financial acumen in budgeting and forecasting
Excellent presentation and communication skills
Responsibilities
Manage a portfolio of client accounts for overall success
Lead and mentor a high-performing client services team
Ensure project execution meets compliance and regulatory standards
Oversee project budgets, forecasting, and resource needs
Collaborate with cross-functional teams for high-quality program delivery
Benefits
Flexible hybrid work environment
Opportunities for professional development
Access to diverse projects within the life sciences sector
Supportive team culture focused on operational excellence
Full Job Description
About our Client Services Craft Our Client Services craft partners with clients across life sciences to understand their business challenges, bring forward strategic opportunities, and guide cross-functional teams in delivering impactful work. The team builds strong client partnerships, ensures operational excellence, and helps deliver programs that support brand and organizational goals.
Job Description
This role leads a portfolio of client accounts, ensuring exceptional delivery, strategic guidance, and strong partnership across teams. The position oversees client relationships, drives growth opportunities, and champions operational excellence. Working closely with cross-functional partners, the role ensures work is executed with accuracy, regulatory compliance, and a high level of client satisfaction.
What You'll Do:
Manage a portfolio of accounts and drive overall client success
Lead, mentor, and develop a high-performing client services team
Guide project execution, ensuring compliance with processes and regulatory standards
Oversee and manage project budgets, forecasting, and staffing needs
Collaborate with cross-functional teams to deliver high-quality programs
Qualifications
Required:
10+ years of client service experience in the advertising industry
5+ years of pharmaceutical or healthcare advertising experience
Experience managing $8-12M+ in scope and overseeing multiple brands or large accounts
Proven ability to build strong client relationships at the Director/Senior Director level
Strong financial acumen in forecasting, budgeting, and resource planning
Strong presentation and communication skills
Desired:
Experience contributing to account planning and identifying client growth opportunities
Knowledge of US pharmaceutical and healthcare marketing regulations
Ability to lead client meetings and clearly communicate feedback to internal teams
Experience creating or reviewing scopes of work with project management partners
Enthusiasm for integrating AI into workflows
University degree required; MBA preferred
Additional Information
#LI-AS1 #LI-Hybrid
About Klick Health
Klick Health is a digital health agency that specializes in creating digital solutions for healthcare companies. The company was founded in 1997 and is headquartered in Toronto, Canada. Klick Health's services include strategy, creative, technology, and analytics. The company has won numerous awards for its work in the healthcare industry.
