Job DescriptionThe Field Service Expansion Manager will play a key role in Group CBS's Greenfield growth strategy by leading and developing new regional field service operations in markets where Group CBS currently does not have a footprint. This role combines technical leadership with business development responsibilities.
The successful candidate will leverage existing customer relationships and a personal book of business to establish and expand operations. They will be responsible for generating sales, executing projects from cradle to grave, and building a sustainable customer base. Acting as both technical lead and business developer, the Expansion Manager will ensure profitable growth, operational excellence, and high levels of customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Greenfield Development
- Establish and grow new service territories where Group CBS does not have a current presence.
- Leverage existing customer relationships and personal book of business to seed and expand operations.
- Sales & Business Development
- Identify, develop, and close sales opportunities with both existing and new customers.
- Develop and implement regional sales strategies that align with company goals.
- Build strong, long-term relationships with key accounts by understanding their needs, strategies, and decision-making processes.
- Represent the company at trade shows, conferences, and industry events to expand market presence.
- Project & Service Execution
- Oversee execution of projects from quotation through completion, including scope development, scheduling, resource allocation, and customer communication.
- Serve as technical lead for field service projects, providing expertise and guidance to technicians.
- Ensure timely delivery, quality workmanship, and adherence to safety and compliance standards.
- Leadership & Team Building
- Recruit, train, and lead local field service teams as regional operations grow.
- Mentor and coach technicians to deliver exceptional customer service and technical performance.
- Promote a culture of safety, quality, and continuous improvement.
- Financial & Operational Oversight
- Work with supervisor development of budgets, forecasts, and performance targets for the region.
- Monitor key performance indicators (KPIs) including but not limited to sales growth, project profitability, and customer satisfaction.
METRICS- Regional sales growth and profitability
- Successful establishment of new Greenfield operations
- Customer retention and satisfaction ratings
- On-time, on-budget project execution
- Technician recruitment, retention, and performance
SUPERVISORY RESPONSIBILITIES- Directly responsible for leading and developing new regional teams as operations expand.
QUALIFICATIONS- Proven track record of successfully establishing or expanding regional service operations.
- Demonstrated ability to bring an existing book of business and grow new customer relationships.
- Strong technical knowledge of power systems, electrical testing, or related services.
- Sales and business development skills with ability to identify and close opportunities.
- Strong organizational and project management skills; ability to manage projects from cradle to grave.
- Excellent oral and written communication skills with strong customer service orientation.
- Proficiency with Microsoft Office Suite; Salesforce and Oracle Netsuite experience preferred.
EDUCATION & EXPERIENCE- Bachelor's degree in Engineering, Business, or a related field preferred.
- Minimum 5 years of combined experience in field service management, business development, or technical sales.
- Previous supervisory or leadership experience strongly preferred.
CERTIFICATES, LICENSES, REGISTRATIONS 
