Lam Research

Global Product Support Engineer 3

Lam Research$95K — $115K *
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of relevant experience with a Bachelor's degree, or 3 years with a Master's degree, or a PhD without experience, or equivalent experience.
  • Comfortable working under physical demands and in diverse postures.
  • Proficient in reading and interpreting electrical and mechanical schematics and diagrams.
  • Skilled in using operation manuals for troubleshooting.
  • Familiarity with Microsoft Office Suite.
  • Self-motivated and able to work independently or in a team setting with precision and attention to detail.
  • Adaptable to a dynamic work environment with varying workloads and travel requirements.

Responsibilities

  • Provide on-site repair and maintenance for complex electro-mechanical systems.
  • Diagnose and troubleshoot technical issues at the component level.
  • Conduct complete installation and start-up services for relocated equipment.
  • Minimize downtime by troubleshooting and resolving equipment issues promptly.
  • Assist with complex field modifications based on engineering updates.
  • Maintain proper documentation and reports for coordination with supervisors and clients.
  • Plan and manage small-scale projects effectively.

Benefits

  • Flexible work location options including On-site Flex and Virtual Flex roles.
  • Comprehensive benefits package supporting various life phases.
  • Opportunities for professional development and training.
Full Job Description
The impact you'll make

As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers.

What you'll do

  • Responsible for providing quality on-site repair and maintenance service of complex electro-mechanical systems.
  • Analytical troubleshooting of technical problems to component level.
  • Perform complete installation/relocation start-up services.
  • Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions as required.
  • Installations and/or relocations of equipment at customers' sites.
  • Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
  • Assist in complex field modifications and updates as released in Engineering Change Notifications.
  • Maintain records and reports as required to properly coordinate activities with supervisors and customers.
  • Planning, management, and execution of projects of a limited scope and duration.


Who we're looking for

  • Minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
  • Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location.
  • Understand and work from electrical and mechanical schematics and diagrams.
  • Ability to interpret operation manuals to determine root cause of tool failures.
  • Experience in Microsoft Office Suite.
  • Work independently, cooperatively in a team or with customers completing assignments with minimal supervision and a high degree of accuracy and attention to detail.
  • Perform effectively in a demanding environment with changing workloads.
  • Adhere to customer rules and policies regarding worksite behavior and safety.
  • Able to travel frequently (> 75%).


Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks and Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

About Lam Research

Lam Research Corporation (Lam Research) is a supplier of wafer fabrication equipment and services to the worldwide semiconductor industry. Lam Research designs, manufactures, markets, refurbish, and services semiconductor processing equipment used in the fabrication of integrated circuits. The Company’s etch and clean technologies enable customers to build integrated circuits. Its etch systems shape the microscopic conductive and dielectric layers into circuits that define a chip’s final use and function. Its Customer Support Business Group (CSBG) provides products and services to maximize installed equipment performance and operational efficiency. Its customer base includes semiconductor memory, foundry, and integrated device manufacturers (IDMs) that make DRAM, NAND, and logic devices for these products.

Lam Research Careers

Joining Lam Research offers a unique opportunity to enhance your career at a leading global company at the forefront of innovation and technology in the semiconductor industry. Work You’ll Do At Lam Research, we are committed to advancing the technology landscape through continuous innovation and leadership. Our team of professionals is dedicated to pushing the boundaries of what's possible, making us a pivotal player in the semiconductor industry. By joining our team, you will collaborate with some of the brightest minds in the field, contributing to projects that significantly impact future technology. Transform Your Career Lam Research stands at the intersection of technology, innovation, and leadership. We offer job opportunities that challenge you to excel and push your limits. Our culture fosters growth and embraces diversity, ensuring that every team member can thrive professionally and personally. Join our dynamic team and be part of a company known for its groundbreaking work in developing equipment and services that drive the production of virtually every leading-edge chip in the world. Professional Growth and Development We believe in nurturing the professional growth of our employees by providing ample opportunities for career advancement through leadership and diversity training programs. Our commitment to your career is reflected in our robust benefits package, designed to support you and your family’s health, well-being, and financial future. Internship and Employment Opportunities Start your career path at Lam Research with our internship programs, which offer a hands-on experience in the semiconductor industry. Interns work closely with experienced mentors, gaining invaluable skills and knowledge that prepare them for full-time positions within our company. For seasoned professionals, we offer a variety of positions that leverage your skills to contribute to our mission of continuous improvement and innovation. We are always looking for curious, creative, and driven individuals to join our team. Inclusive Culture and Networking Lam Research is dedicated to creating a diverse and inclusive environment where all employees can thrive. Our culture encourages networking and collaboration, allowing you to connect with colleagues and industry leaders who are as passionate about technology and innovation as you are. Applying at Lam Research Ready to take the next step in your career? Explore the job opportunities at Lam Research by visiting our Careers page. Tailor your resume to highlight your relevant experience and skills, and prepare for an interview that could lead to a multitude of rewarding career paths with us. Stay Connected Keep up to date with the latest company news, employment trends, and career tips by joining our community. Subscribe to receive updates that can help you navigate your professional journey at Lam Research. Join Our Team Search open positions that match your skills and interests. We look for passionate, innovative, and solution-driven team players. Start your journey with Lam Research today, where your work isn’t just a job—it’s a pathway to personal and professional fulfillment. SEARCH LAM RESEARCH JOBS Discover the opportunities waiting for you at Lam Research, where we turn today’s innovations into tomorrow’s technologies.
Learn more about Lam Research
Size
14,100 employees
Market Cap
$54.8 billion
Industry
Net Income
$2.9 billion
Founded
2013
5 Year Trend
+16.5%
Revenue
$11.9 billion
NASDAQ

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