8+ years of experience in partner programs or ecosystem management in B2B technology
Proven track record of improving and scaling existing partner programs
Strong cross-functional leadership skills in complex matrix environments
Data-driven mindset with experience in KPI and dashboard creation
Excellent communication skills for translating complex concepts into clear guidance
Strong analytical abilities with a focus on continuous improvement
Responsibilities
Own and enhance the partner program framework and documentation
Establish and manage the program's global operating cadence
Collaborate with regional leaders for flexibility in execution
Enhance partner onboarding with structured playbooks and feedback loops
Redesign workflows to remove friction in program operations
Ensure strong system support and data alignment for the program
Develop scalable toolkits and templates for partner engagement
Operationalize partner incentives and funding mechanisms
Benefits
Opportunities for cross-functional collaboration
Focus on professional growth and continuous improvement
Engagement with diverse partner types and global markets
Access to performance-driven insights to shape programs
Working within a framework of strong governance and operational rigor
Full Job Description
So, what's the role all about?
The Global Partner Program Manager drives the next phase of an established, global partner program spanning multiple partner types and routes-to-market. This role is accountable for program evolution and operational excellence: clarifying program mechanics, improving partner experience and adoption, tightening governance, and building a consistent global operating rhythm across regions and functions. You will work cross-functionally with Partner Sales/Alliances, Marketing, Enablement, Operations, Product, Finance, and Systems teams to ensure the program is measurable, scalable, and repeatable, with clear KPIs and strong execution discipline.
How will you make an impact
Own and continuously improve the partner program framework (tiers/levels, benefits, requirements, rules of engagement, lifecycle milestones), including program documentation and decisioning-ensuring clarity on what changes, why, who approves, and how it rolls out globally
Build and run the program's global operating cadence (QBR/MBR inputs, monthly updates, enablement drops, partner communications calendar)
Partner with regional leaders to balance global consistency with regional execution flexibility
Improve partner onboarding and activation by creating repeatable playbooks, checklists, and readiness milestones-and build feedback loops (surveys, partner councils, regional listening) to translate partner insights into program improvements
Map current-to-future-state processes and remove friction through workflow redesign and automation of partner program operations (intake, approvals, entitlement requests, program changes)
Ensure the program is supported by strong systems and data (CRM/PRM alignment, reporting hygiene, scalable workflows)
Build toolkits and templates that enable scale (FAQs, partner-facing guides, internal playbooks, global comms templates)
Evolve and operationalize partner incentives and funding mechanisms (e.g., MDF frameworks, compliance, measurement, and governance) in partnership with Marketing/Finance, ensuring auditable processes and best practices for program investment
Establish program success metrics and build a performance narrative-adoption, activation, engagement, revenue efficiency-tailored by partner type and region, and produce clear executive-ready updates with insights and actions
Have you got what it takes?
8+ years of experience in partner programs, alliances operations, or ecosystem program management in B2B technology
Demonstrated success improving and scaling an existing program-not just launching a new one-including governance, enablement, execution, and operational rigor
Strong cross-functional leadership in matrixed environments; able to drive alignment across Sales, Marketing, Enablement, Operations, Product, Finance, and Systems teams
Data-driven operator with comfort building KPIs, dashboards, and using performance insights to change program behavior
Excellent written and verbal communication skills with the ability to translate complexity into clear program guidance and executive updates
Strong analytical and problem-solving skills, with a passion for continuous optimization through data and insights
Familiarity with MDF or partner investment governance and measurement
Experience with PRM/CRM tooling, workflow automation, and process mapping at scale
International/global operating experience across regions and time zones
Requisition ID: Reporting into: VP, Partner Strategy and Operations
Role Type: Individual Contributor
About NICE Ltd.
NICE Ltd. is an Israel-based company, specializing in telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data.
The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities.
The primary listing of the company's shares is on the Tel Aviv Stock Exchange; where it is part of the TA-35 Index.
Barak Eilam became CEO in April 2014, replacing Zeevi Bregman. Eilam previously headed the company's Americas division. As of November, 2020 the company had ~6,800 employees.
NICE was founded in 1986 as Neptune Intelligence Computer Engineering by 7 Israeli former army colleagues. The company initially focused on developing technology for security and defense applications, but soon refocused their efforts on civilian applications, mainly for contact center, financial services and business intelligence markets.
