Job DescriptionThe Role
The Travel Manager, Client Services & Program Support serves as a senior travel subject matter expert responsible for delivering elevated support across complex, high-touch travel scenarios while helping optimize travel operations, traveler experience, and meetings/event-related travel coordination.
This role is not a traditional travel agent position; rather, it functions as an internal strategic travel operator and escalation point that bridges white-glove traveler support, vendor/agency partnership management, and travel program execution. The ideal candidate brings deep entertainment or high-touch corporate travel experience, understands the nuances of servicing demanding travelers and assistants, and can navigate complex travel situations with exceptional judgment and service orientation.
Key Responsibilities
White-Glove Travel Support/Escalation
- Serve as a senior escalation point for complex, high-touch, VIP, and sensitive travel scenarios
- Partner with travelers, assistants, and internal stakeholders to support challenging itineraries and service recoveries
- Leverage vendor and industry relationships to drive exceptional traveler outcomes and service resolution
- Provide consultative guidance on travel options, logistics, and traveler experience enhancements
Program & Operational Support
- Support optimization of travel booking processes and traveler workflows across the organization
- Partner with Travel Operations leadership on policy implementation and operational enhancements
- Help drive traveler adoption of preferred tools, processes, and booking behavior
- Support travel communications, training, and change management initiatives
Meetings/Events/Group Travel
- Lead coordination of travel logistics related to meetings, off-sites, and group travel initiatives
- Partner with Meetings & Events, Procurement, and business stakeholders to support seamless execution
- Advise on travel strategy and logistics for high-profile internal and external events
Vendor/Technology Partnership
- Act as key liaison with travel agency/TMC and booking platform partners
- Identify service gaps and operational improvement opportunities within booking and servicing channels
- Support testing and rollout of travel tool enhancements and traveler-facing platform updates
Requirements
- 5-7 years of travel industry experience, preferably within entertainment, executive/VIP travel, or high-touch corporate travel
- Prior travel agent, advisor, TMC, or agency experience strongly preferred
- Deep understanding of complex domestic and international travel logistics
- Experience supporting demanding clients/executives in fast-paced, service-oriented environments
- Experience supporting meetings/events or group travel logistics preferred
- Strong working knowledge of travel booking platforms and servicing workflows
- Exceptional judgment, composure, and customer service orientation
- Strong relationship management and vendor partnership skills
Location
Compensation
The annual base salary for this position is in the range of $111,000 - $137,000. This position is also eligible for benefits and a discretionary bonus. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.
