Onsite Role: Hybrid Toronto, ON

.

About the role:

The ITProgramDirectorwill oversee the planning, execution, and completion of the Global Workplace TechnologyProgram. This role involves collaboration with key IT stakeholders and enterprise-wide partners to ensure successful delivery of multipleworkstreams.The position requires managing teams to resolve issues, maintain timelines and budgets, and achieve a standardized global service delivery model.

• StandardizeIT ServiceDeliveryglobally,including implementing a 24x7 outsourced service desk and associated processes (based on the ITIL framework).

• Consolidate multiple ServiceNow instances into a single, global platform tosupport the standard processframework.

• Define Colliers Digital Workplace model, including defining standard end user devices, office technology and management platforms.

• Deliver training and change management to Colliers global IT staff and usercommunity.Implementasimple andeffective financial charge-backmechanismfor

• global IT services.

• Plan and manage multiple complex, regional, and cross-functional enterprise projects in alignment with strategic and financial objectives.

• Developprogramgoals, timelines, and charters with key stakeholders, and create RACI matrices.

• Manage diverse stakeholders and vendors, anticipate needs and risks, and conduct effective meetings via Teams and email.

• Build trust and collaborate effectively across teams and borders.

• Develop and maintainprogramplans, identify resource needs, and manage schedules.

• Drive creative and practical solutions to issues through effective collaboration.

• Ensure steady-state IT support for new technologies and comprehensive issue resolution post-implementation.

• Manage theprograms financial health and establish an effective chargeback model.

• Provide professional and honest status reports tailored to the audience27s needs. Ensure regular updates using the appropriate format.

What you bring:

• Minimum of 15 years in an ITProgram / Project Management role at a large organization.

• Bachelor27s degree in business, IT, Computer Science, or a related field, or a certificate in project management.

• Experience of running RFP vendor selection processes.

• Proficiency inprogrammanagement methods and tools.

• Strong management and organizational abilities.

• Experience of the ITIL frameworkand with the commercial real estate industry is an asset

• Proven ability to motivate and manage large, diverse teams.

• Highly self-motivated with an outgoing personality.

• Professionalism and excellent interpersonal skills.

Area/Location Specific: Toronto, ON

This posting is for an existing vacancy within our organization.

Colliers does not use AI-enabled tools to sort or decline applications. All decisions are made by our talent acquisition team.

Apply now:

Ready to make an impact and take the next step in your career journey? Join us by applying directly through LinkedIn or visit .

#LI-AC1

#LI-Hybrid