Qualifications

• Bachelor's degree or equivalent professional experience, with industry certifications like CIFFA or CITT preferred.
• Minimum 5 years of experience in freight forwarding, logistics, supply chain management, shipping, or related industries.
• Strong commercial acumen with experience managing strategic customer relationships in a complex, solution-oriented environment.
• Understanding of FMCG supply chains, particularly in food & beverage, personal care, consumer goods, or pharmaceuticals.
• Excellent communication, stakeholder management, conflict resolution, and problem-solving skills, with the ability to influence without formal authority.
• Proficiency with Microsoft Office and AI-enabled tools such as Copilot or ChatGPT.
• A continuous improvement mindset with a natural curiosity for problem-solving.

Responsibilities

• Serve as the primary contact for strategic customers, building relationships from operational teams to executives.
• Lead strategic initiatives and special projects to foster long-term growth and partnership success.
• Act as a strategic consultant, recommending logistics solutions that improve customer performance and add business value.
• Establish and improve Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) with customers and Program Management teams.
• Expand Maersk's logistics portfolio by identifying new opportunities across various service areas.
• Monitor account profitability, support contract renewals, and contribute to sustainable customer relationship growth.
• Resolve complex customer challenges and manage escalations while coordinating resources for service excellence.

Benefits

• Flexible remote work arrangement, promoting a work-life balance.
• Access to ongoing development opportunities to enhance professional growth.
• Opportunity to influence and shape innovative supply chain solutions for leading global brands.
• Exposure to senior stakeholders and executive leadership, enhancing career development in a matrix organization.