The Goldman Sachs Group, Inc

Global Banking & Markets Operations-Transaction Banking-Dallas-Senior Associate-Client Services

The Goldman Sachs Group, Inc • $95K — $115K *
Dallas, TX 75217In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • Minimum 3 years in transaction banking, cash management, or payment operations.
  • Mandatory experience in correspondent banking and servicing financial institution clients.
  • Knowledge of domestic and cross-border payments and payment investigations.
  • Proven service excellence in managing client inquiries and escalations.
  • Strong risk and control mindset with experience in evidence-based compliance.
  • Demonstrated use of AI and automation tools to enhance service delivery.

Responsibilities

  • Drive operational readiness for correspondent banking services across multiple phases.
  • Identify service requirements and risk scenarios using banking expertise.
  • Manage client inquiries end-to-end with clear communication.
  • Resolve payment and account matters accurately and promptly.
  • Execute operational controls in compliance with policies and procedures.
  • Leverage AI and data tools for continuous improvement in service processes.
  • Collaborate globally to support service continuity and knowledge sharing.

Benefits

  • Collaboration across diverse teams and functions.
  • Opportunity to drive innovation through AI and automation.
  • Engagement with high-profile financial institution clients.
  • Strong emphasis on service excellence and client experience.
  • Access to global operational frameworks and knowledge.
Full Job Description
Job Description

YOUR IMPACT
You will help build and operate the client service capability supporting the launch and controlled growth of the correspondent banking business. Acting as a point of contact for financial-institution clients, you will own complex payment and account-servicing matters through resolution, support launch-readiness decisions and convert early client and operational insights into scalable processes, controls and service improvements.

Key client-facing responsibilities will include managing strategic client relationships, exceptions resolution, handling of escalated client inquiries and most importantly - ensuring an exceptional client experience.

OUR IMPACT
Transaction Banking Operations supports Goldman Sachs' treasury, cash management and payments offerings for corporate and financial institution clients. The team designs and executes scalable service, operational and control capabilities that protect client and firm assets while enabling business growth. Operations partners closely with Product, Coverage, Digital, Compliance and Engineering across the full client and transaction lifecycle.

HOW YOU WILL FULFILL YOUR POTENTIAL
Correspondent banking launch and readiness
  • Drive assigned operational-readiness deliverables across service design, procedures, controls, training, testing, go-live and post-launch stabilization.
  • Use correspondent banking expertise to identify service requirements, dependencies, risk scenarios, capacity considerations and escalation paths.
  • Partner across Product, Coverage, Engineering, Implementation, Compliance, Financial Crime, Risk, Treasury, Network Management and Operations to translate requirements into executable service processes and controls.

Client service and relationship support
  • Own client inquiries end to end, ensuring clear communication, documented accountability, timely escalation and confirmed closure.
  • Understand client operating models, payment flows, service expectations and risk profiles to anticipate needs, reduce friction and enhance the client experience.

Payments, accounts and exception management
  • Resolve domestic and cross-border payment, account, liquidity and servicing matters accurately and promptly, minimizing uncertainty and disruption for clients.
  • Apply knowledge of SWIFT standards, ISO formatting, nostro and vostro accounts, clearing and settlement, payment messaging, cut-off times, value dating, fees, investigations, repairs, returns, recalls and reconciliation.

Risk, controls and operational discipline
  • Execute client, instruction, transaction and operational controls in line with applicable policies, procedures, delegated authorities and control requirements.
  • Recognize and escalate credit risk, financial crime, sanctions, fraud, data, conduct, operational and regulatory concerns through designated channels.
  • Maintain complete and accurate evidence of control execution, decisions, escalations and case outcomes.

AI adoption, data and continuous improvement
  • Use approved AI, data and automation tools to improve inquiry triage, knowledge retrieval, case documentation, trend identification, procedure maintenance and management reporting.
  • Apply professional judgment and human review to AI-assisted outputs, confirming accuracy, completeness, source quality, confidentiality and suitability before use.
  • Identify repeatable servicing activities that can be simplified or automated while preserving appropriate controls and human oversight.

Team and global collaboration
  • Operate effectively within a global service model, supporting regional handoffs, service continuity and clear ownership through resolution.
  • Develop training, knowledge articles, playbooks and launch support materials that improve consistency, readiness and scalability.
  • Maintain procedures and client knowledge, contribute to training and cross-coverage, and support a consistent global service model.

SKILLS AND EXPERIENCE
Basic qualifications
  • Bachelor's degree or equivalent practical experience.
  • Minimum 3 years of relevant professional experience in transaction banking, cash management, payment operations or financial institution client service.
  • Mandatory prior experience supporting correspondent banking business and servicing bank or financial institution clients.
  • Demonstrated knowledge of domestic and cross-border payments, payment investigations and exception management, including relevant payment messages and clearing or settlement concepts.
  • Proven record of service excellence in managing financial institution client inquiries and escalations, including proactive communication, expectation management and end-to-end ownership.
  • Strong risk and control mindset, with experience following procedures, evidencing controls and escalating issues.
  • Demonstrated, practical use of approved AI, automation or advanced digital tools to improve service delivery, analysis or productivity, with evidence of output validation, human oversight, confidentiality discipline and measurable outcomes.
  • Strong analytical, problem-solving, written and verbal communication skills, with high attention to detail.
  • Ability to prioritize competing demands and remain effective in a fast-paced, evolving and globally coordinated environment.


Preferred qualifications
  • Experience supporting the launch, migration or scale-up of correspondent banking, cross-border payments or transaction banking capability.
  • Knowledge of SWIFT-based payment flows, ISO 20022 concepts, nostro reconciliations, investigations, sanctions touchpoints and payment repair processes.
  • Experience partnering across Product, Coverage, Engineering, Compliance and Operations in a global organization.
  • Experience defining service metrics, performing root-cause analysis and converting insights into process or control improvements.
  • Practical experience evaluating AI output quality, identifying suitable use cases and measuring adoption and benefits.


SUCCESS IN THE ROLE
  • Consistent delivery against agreed service levels, quality standards and control requirements, supported by accurate and timely client communication.
  • Clear end-to-end ownership of client-impacting matters reduced aged and repeat inquiries, and effective escalation through resolution.
  • Readiness of the correspondent banking service model for launch and subsequent growth.
  • Measurable and responsible adoption of approved AI and automation that improves service speed, quality, insight or capacity without weakening controls or human accountability.
  • Trusted client partnerships, actionable feedback, high-quality procedures and management information, and consistent collaboration across the global service model.

About The Goldman Sachs Group, Inc

The Goldman Sachs Group, Inc. provides investment banking, securities, and investment management services, as well as financial services to corporations, financial institutions, governments, and high-net-worth individuals worldwide. Its Investment Banking segment offers financial advisory services, including advisory assignments concerning mergers and acquisitions, divestitures, corporate defense, risk management, and restructurings and spin-offs; and underwriting services comprising public offerings and private placements of a range of securities, loans, and other financial instruments, and derivative transactions. The company’s Institutional Client Services segment provides client execution services, such as fixed income, currency, and commodities client execution related to making markets in interest rate products, credit products, mortgages, currencies, and commodities; and equities related to making markets in equity products, as well as executes and clears institutional client transactions on stock, options, and futures exchanges. This segment also engages in the securities services business providing financing, securities lending, and other brokerage services to institutional clients, including hedge funds, mutual funds, pension funds, and foundations. Its Investing and Lending segment originates longer-term loans; and invests in debt securities, loans, public and private equity securities, real estate, consolidated investment entities, distressed assets, currencies, commodities, and power generation facilities. The company’s investment management segment provides investment products and services, as well as offers wealth advisory services, including portfolio management and financial counseling, and brokerage and other transaction services.

The Goldman Sachs Group, Inc. Careers

Join the prestigious team at The Goldman Sachs Group, Inc., a global leader in finance and investments, and propel your career to new heights. Our firm is renowned for its commitment to excellence, innovation, and leadership in the financial sector.

Work You’ll Do

At Goldman Sachs, you will be part of a dynamic environment that fosters growth, diversity, and professional development. Engage in transformative projects that redefine the landscape of global finance, driven by a culture of high performance and continuous improvement.

Lead with Innovation and Leadership

Step into a role where your skills will be honed and your leadership capabilities enhanced. The Goldman Sachs Group, Inc. is at the forefront of merging financial expertise with technological innovation, creating a platform for you to lead impactful initiatives.

Join Our Diverse and Inclusive Team

Diversity and inclusion are at the core of our company culture. With employees from various backgrounds, Goldman Sachs thrives on the rich ideas and perspectives that this diversity brings. Here, every team member’s contribution is valued, and every voice is heard.

Explore Job Opportunities and Internships

Whether you’re seeking full-time employment or looking into internship opportunities, Goldman Sachs offers a range of positions that cater to different skills, experiences, and career aspirations. From analyst to executive positions, discover how you can contribute to our legacy of success.

Networking and Professional Growth

Goldman Sachs is not just a workplace. It is a community where you can build lasting relationships with colleagues and industry leaders. Our networking events, mentorship programs, and professional groups foster connections that can accelerate your career trajectory.

Benefits and Career Development

Invest in your future with Goldman Sachs’ unparalleled employee benefits and career development programs. From comprehensive health benefits to personalized career coaching and leadership training, we ensure that our team is equipped for success, both professionally and personally.

Prepare for Your Future

Ready to take the next step? Prepare your resume, sharpen your interview skills, and explore the vast array of job opportunities at The Goldman Sachs Group, Inc. Our hiring process is designed to identify and nurture talent, helping you to achieve your career goals.

Stay Connected

Keep up to date with the latest from Goldman Sachs Careers by subscribing to our job alert emails. Tailor your preferences to receive updates that match your career interests and stay ahead in the competitive financial sector.

Join The Goldman Sachs Group, Inc.

Embark on a rewarding journey with The Goldman Sachs Group, Inc. where your potential is limitless. Explore positions, read about our company culture, and apply today to become part of a team that values growth, leadership, and innovation.

SEARCH GOLDMAN SACHS JOBS

READ CAREERS BLOG

At The Goldman Sachs Group, Inc., your career is just the beginning – it’s an opportunity to excel and lead in the global financial industry. Join us and make your mark!
Learn more about The Goldman Sachs Group, Inc
Size
45,100 employees
Market Cap
$115.8 billion
Industry
Finance & Insurance
Net Income
$9.4 billion
Founded
1869
5 Year Trend
+11.3%
Revenue
$53.4 billion
NASDAQ
GS
* Ladders Estimates

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