Global Operations & Team Management- Team Leadership: Directly manage a dedicated team of 3 AR professionals.
- Matrix Oversight: Provide guidance and operational leadership to international accounting groups via dotted-line reporting relationships.
- DSO Management: Act as the subject matter expert on Days Sales Outstanding (DSO) calculations, utilizing multiple methodologies to identify trends and variances.
- Dunning Process: Design and implement automated, multi-tiered dunning processes tailored to different customer segments and global regions.
Strategic Leadership & Executive Reporting- Executive Visibility: Prepare and present comprehensive AR performance packages directly to the ELT on a regular basis.
- Working Capital Optimization: Drive global strategies to improve cash flow, optimize working capital, and manage bad debt exposure.
- Policy Design: Establish, standardize, and enforce robust global credit, collection, and dispute management policies.
Cross-Functional Collaboration & Customer Relations- Commercial Partnership: Collaborate closely with Sales and Commercial teams to balance business growth with credit risk management.
- Operational Alignment: Partner with Customer Service and Operations to streamline billing accuracy and accelerate dispute resolution.
- Strategic Account Management: Serve as the escalation point for strategic accounts, bringing a patient, diplomatic, and customer-centric approach to complex collections.
Qualifications & RequirementsEducation & Certifications- Degree: Bachelor's degree is a must. A major in accounting, finance or related business field is highly preferred;
- Certification:Certified Credit Executive (CCE) or equivalent professional credit designation is strongly preferred.
Experience & Skills- Experience: 10+ years of progressive AR experience, with at least 3 years in a global or multi-regional management role.
- Team Management: Proven experience managing direct reports while successfully collaborating with dotted-line international teams.
- Technical Expertise: Advanced proficiency in DSO calculation methodologies and credit risk modeling.
- System Knowledge: Enterprise ERP experience with SAP S/4HANA and AR automation software is highly preferred.
- Soft Skills: High emotional intelligence, extreme patience with difficult customer negotiations, and a highly collaborative team-first mindset.
Note: This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the Supervisor. All requirements are subject to change and updates.
We also provide eligible employees with a competitive benefits package that includes health insurance, flexible spending accounts, health savings account, 401k savings plan, life and disability insurance, tuition assistance and more, to meet the diverse needs of all employees and their family members.
