Job Title: Global Account Manager
Employment Status: Full-time
Work Structure: Monday - Friday; hybrid schedule
Location: Boston, Massachusetts
Compensation: $350,000 - $400,000 OTE + equity options
About the JobKetryx is looking for a strategic, relationship-driven Global Account Manager to own and grow our most important enterprise relationships - the MedTech and life sciences leaders who already trust Ketryx to ship safer software faster. You'll be the primary point of contact for a portfolio of our largest global accounts, responsible for retention, expansion, and turning early wins into long-term, multi-year partnerships.
This isn't a support role - it's commercial ownership. You'll build multi-threaded relationships across regulatory, quality, and engineering stakeholders, identify expansion opportunities as customers roll Ketryx out to new teams and product lines, and partner closely with Delivery & Success, Support, and Product to make sure every account is realizing real value. You'll be the voice of the customer internally and the voice of Ketryx externally - across time zones, business units, and geographies.
This is the role for you if you're looking for:- A mission with impact - where deepening a customer relationship directly means more patients reached by safer products, faster
- Ownership of a portfolio of the world's most sophisticated MedTech and life sciences organizations
- A seat at the table shaping how a growth-stage startup builds its account management function from the ground up
- A product customers already trust - you're growing proven relationships, not creating demand from scratch
- Mentorship and growth from experienced GTM leaders who invest in your long-term development
What You'll Do- Own expansion outcomes across a portfolio of global enterprise accounts, with net revenue retention as a core metric
- Build and maintain multi-threaded relationships with economic buyers, quality/regulatory stakeholders, and end users across each account
- Identify and run expansion opportunities as customers extend Ketryx to new teams, business units, or product lines
- Partner closely with Delivery & Success and Support to ensure accounts are realizing value and any risk is surfaced early
- Develop and maintain account plans that map stakeholders, whitespace, and renewal timelines
- Represent the voice of the customer internally, working cross-functionally with Product and Engineering on roadmap input
- Navigate the complexity of global, multi-region accounts - different buying committees, budget cycles, and regulatory contexts
- Ramp quickly, learn fast, and adapt to the pace and ambiguity of a high-growth startup
Required Skills- 8+ years of B2B SaaS sales experience, with a consistent track record of exceeding quotas of $2M+
- Proven track record managing and growing complex, multi-stakeholder enterprise accounts
- Ability to grasp extremely complex technical and regulatory concepts quickly
- Strong written and verbal communication, presentation, and interpersonal skills, with the ability to engage senior decision makers
- A results-oriented mindset with a track record of meeting or exceeding retention/expansion targets
- Strong organizational skills and habits - comfortable owning a portfolio of accounts across regions and time zones
- A proactive mindset, eager and open to learn and grow in a fast-paced, startup environment
- Passion for healthcare technology and the ability to connect with leaders in the medical device industry
Preferred Skills- Previous experience in a startup environment strongly preferred
- Background in Engineering, Life Sciences, or other regulated industry
- Experience managing global or multinational enterprise accounts across multiple regions
- Familiarity with IEC 62304, ISO 14971, FDA 21 CFR Part 11, or other regulated software/quality standards
Keywords: account management, customer success, renewals, expansion, global accounts, enterprise, client success, MedTech, SaaS, Boston, Cambridge, Kendall Square
What We Offer- Competitive compensation
- Generous stock options possible
- Work in an exciting field with a positive impact on the world
- Opportunity to learn and grow as part of a global team
- Generous PTO for full-time
