Glazing Service Account Manager

Flynn Group of Companies is currently seeking a Glazing Service Manager to join our Victoria Branch (located at 6836 Kirkpatrick Crescent, Saanichton BC). The Glazing Service Manager leads both office and field teams to deliver high-quality services. This role focuses on building client relationships, managing operations, and driving business growth. Responsibilities Team Leadership & Client Development • Lead and mentor a team of office staff and field employees, ensuring alignment with company goals and service standards. • Build strong relationships with existing clients and actively pursue new business opportunities. • Represent the company at industry events, trade shows, and networking functions. • Collaborate with the Superintendent to manage the workload, sales targets, and scheduling. • Support initiatives that enhance employee engagement, recognition, and retention. • Promote Flynn's culture by modeling core values such as integrity, teamwork, and safety excellence. Operations & Project Oversight • Review and approve quotes and tenders for maintenance, repairs, and upgrades. • Oversee the preparation of reports, including photos and pricing. • Manage invoicing, accounts receivable, and overall workflow using Flynn's custom app. • Monitor department financials and budgets, ensuring profitability and efficiency. • Collaborate with the Superintendent to manage and update project schedules and oversee safety audits. • Make strategic decisions on staffing, equipment, and fleet expansion. Requirements • 5-7 years of progressive experience in the construction industry, with a strong focus on commercial glazing and service operations. • Proven leadership and supervisory experience, with a strong ability to delegate, plan, and manage teams effectively. • Demonstrate the ability to build and maintain strong client and team relationships, with a focus on service excellence and long-term growth. • Entrepreneurial mindset with a proactive approach to business development and client satisfaction. • Exceptional communication, organizational, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment. • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with hands-on experience using industry specific tools such as Bluebeam and AutoCAD. What We Offer • Great Perks and Discounts • Amazing Benefits and RRSP matching program • Great environment where our motto is "Flynn Family Winning Together"! $95,000 - $105,000 a year #LI-AA1