ServiceNow

Gestionnaire, Fiabilité et résilience du réseau

ServiceNow • $100K — $120K *
Montreal, QC H1A 0A1In-Person
Telecommunications & Hardware
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Experience integrating AI into work processes and decision-making.
  • Practical technical skills in Linux, databases, systems, and coding.
  • Team management experience.
  • Designing and implementing monitoring solutions for large environments.
  • Experience with cloud operations and geographically distributed teams.
  • Familiarity with ITIL v3 principles and methods.
  • Strong interpersonal and communication skills, both written and verbal.
  • Meticulous attention to detail.

Responsibilities

  • Manage a team, focusing on career development and performance evaluation.
  • Foster a culture that prioritizes automation over manual tasks.
  • Lead initiatives to enhance infrastructure reliability with partner teams.
  • Act as a crisis manager, ensuring effective resolution actions.
  • Assess current processes to drive continuous improvements.
  • Provide training and guidance to partner teams interacting with SRE.
  • Onboard new employees and integrate new technologies into the team.

Benefits

  • Flexible working arrangements (remote or in-office options).
  • Supportive and collaborative work environment.
  • Opportunities for professional development and career advancement.
Full Job Description
Job Description

En raison des exigences réglementaires du gouvernement du Canada, ce poste nécessite l'obtention d'une cote de fiabilité du gouvernement du Canada comme condition d'emploi. Le processus de vérification exige un historique vérifiable de 5 ans. Cela comprend la vérification d'identité, la vérification des antécédents scolaires, une vérification du dossier criminel et une vérification de crédit. Les candidats doivent être admissibles à obtenir et à maintenir une cote de fiabilité, ce qui exige généralement la citoyenneté canadienne ou le statut de résident permanent canadien. L'emploi est conditionnel à l'obtention et au maintien réussis de la vérification requise.

Ce que vous ferez dans ce rôle :

En tant que gestionnaire, Fiabilité et résilience du réseau, vos responsabilités seront :
  • Gestion d'équipe, développement de carrière, priorisation des projets et évaluation du rendement.
  • Promouvoir une culture d'intolérance envers les activités manuelles favorisant les efforts d'automatisation.
  • Mener des initiatives avec les équipes partenaires afin d'améliorer la fiabilité de l'infrastructure.
  • Agir en gestion de crise pour orchestrer des actions vers des solutions durables.
  • Analyser et évaluer les processus existants afin de favoriser l'amélioration continue et l'efficacité.
  • Offrir de la formation et du soutien aux équipes partenaires qui interagissent avec le SRE.
  • Intégrer les nouveaux employés afin de favoriser leur réussite dans leurs fonctions.
  • Intégrer les nouvelles technologies, systèmes et automatisations au sein de l'équipe.


What you get to do in this role:

As a Manager, Network Reliability and Resiliency your responsibilities will be:
  • Team management, career development, project prioritization and performance review.
  • Drive a culture of intolerance to manual activities that promotes automation efforts.
  • Drive initiatives with partner teams to improve the reliability of the infrastructure.
  • Act as crisis management to orchestrate actions towards sustainable solutions.
  • Analysis and evaluation of existing processes to drive continuous improvement and efficiencies.
  • Provide training and support to partner teams that interface with SRE.
  • Onboarding of new hires to enable their success in their roles.
  • Onboarding of new technologies, systems and automations into the team.


Qualifications

Pour réussir dans ce rôle, vous avez :
  • De l'expérience dans l'utilisation ou la réflexion critique sur l'intégration de l'IA dans les processus de travail, la prise de décision ou la résolution de problèmes. Cela peut inclure l'utilisation d'outils alimentés par l'IA, l'automatisation de flux de travail, l'analyse d'informations générées par l'IA, ou l'exploration de l'impact potentiel de l'IA sur la fonction ou l'industrie.
  • Des compétences techniques pratiques en Linux, bases de données, systèmes et programmation.
  • De l'expérience en gestion d'équipe.
  • De l'expérience en conception et mise en œuvre de solutions de surveillance pour des environnements vastes et évolutifs.
  • De l'expérience avec les opérations cloud, le modèle " follow-the-sun " et les équipes géographiquement distribuées.
  • De l'expérience de travail dans un environnement de logiciel, plateforme et infrastructure offerts en tant que service.
  • Une connaissance des principes et méthodes ITIL v3.
  • D'excellentes habiletés interpersonnelles et de solides compétences en communication, tant écrite qu'orale.
  • Un souci du détail sans compromis.

Nous avons également des atouts. Ceux-ci ne sont pas obligatoires, mais veuillez les mettre en évidence sur votre CV si vous les possédez :
  • RHCE, CCNA, ITIL ou autres certifications de l'industrie


To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Hands-on technical skills in Linux, databases, systems and coding.
  • Experience in team management.
  • Design and implementation of monitoring solutions for large and scalable environments.
  • Experience with cloud operations, follow-the-sun and geographic distributed teams.
  • Experience working in software, platform and infrastructure delivered as a service.
  • Knowledge of principles and methods involving ITIL v3.
  • Outstanding interpersonal skills and strong communication skills, both written and verbal.
  • Uncompromising attention to detail.

We also have pluses. These are not a 'must', but please highlight them on your resume if you have:
  • RHCE, CCNA, ITIL or other industry certifications


Additional Information

Work Personas

Nous abordons notre monde du travail distribué avec flexibilité et confiance. Les profils de travail (flexible, à distance ou requis au bureau) sont des catégories attribuées aux employés de ServiceNow en fonction de la nature de leur travail et de leur lieu de travail assigné. Pour en savoir plus, cliquez ici. Pour déterminer l'éligibilité à un profil de travail, ServiceNow peut confirmer la distance entre votre résidence principale et le bureau ServiceNow le plus proche à l'aide d'un service tiers.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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